Opens LinkedIn
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Lead testing, automation, and support for contact center platforms, including IVR, routing, and agent desktop systems. Help deliver reliable deployments and system performance through automation, maintenance releases, enhancements, and production support.
Job details
Quality Engineer (QE) with CC Tools & Contact Center Platforms Are you passionate about delivering seamless customer experiences through innovative contact center solutions? Join our team as a Quality Engineer specializing in Contact Center (CC) tools and platforms, where your expertise will play a crucial role in enhancing the telecommunication landscape for one of the leading financial institutions. This is your chance to be at the forefront of automation and quality assurance, ensuring our client’s contact center operations are efficient, reliable, and future-ready. Role Overview As a QE with CC Tools & Contact Center Platforms, you will serve as a vital technical leader responsible for testing, automation, and support of contact center platforms. You’ll leverage your skills in automation testing, telephony tools, and Java to ensure high-quality deployments and system performance. Your insights will directly impact customer satisfaction and operational excellence, making this an exciting opportunity for someone who thrives in a dynamic, Agile environment and loves solving complex technical challenges. Required Skills French + English bilingual – MUST HAVE Strong QE experience with Contact Center platforms IVR/Routing automation using Cyara, Hammer, or similar UI/API automation: Selenium, Postman, Karate, etc. Agent Desktop automation/testing Strong Core Java Experience leading maintenance releases, enhancements & production support Git/Bitbucket, JIRA, Confluence, IntelliJ/Eclipse Experience in Agile/Scaled Agile environments AWS Amazon Connect – strong plus If you're ready to make a strategic impact and thrive in a fast-paced, innovative environment, we want to hear from you. Take the next step in your career — apply now and help shape the future of contact center technology!
What you’ll do
Lead testing, automation, and support for contact center platforms, including IVR, routing, and agent desktop systems. Help deliver reliable deployments and system performance through automation, maintenance releases, enhancements, and production support.
Requirements
French and English bilingualism is mandatory, along with strong quality engineering experience on contact center platforms and experience with automation tools and Core Java. The role also requires experience leading maintenance releases, enhancements, and production support, as well as familiarity with Agile environments and tools such as Git or Bitbucket, JIRA, Confluence, and IntelliJ or Eclipse; AWS Amazon Connect is a strong plus.
Listed skills
- Jira · Preferred
- Git · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- French-English Bilingualism
- Quality Engineering
- Contact Center Platforms
- IVR and Routing Automation
- Cyara
- Hammer
- Selenium
- Postman
- Karate
- Agent Desktop Testing
- Core Java
- Production Support
- Git
- Bitbucket
- JIRA
- AWS Amazon Connect
Job areas
- Technology
- Software
- Engineering
- Customer Service & Support