Senior Claim Adjuster

Senior Claims Adjuster – Level 3 | Auto, Property & Liability Salary: $72,000 – $108,000 | Experience: 5–10 years HTM is seeking an experienced Claims Adjuster – Level 3 to manage complex multi-line claims and deliver exceptional service to our policyholders. This role is perfect for a seasoned adjuster who enjoys problem-solving, guiding claims from investigation to settlement, and collaborating with a high-performing team. What You’ll Do Investigate and manage auto, liability, and property claims, including large or complex cases Assess coverage, set and adjust reserves, and document all activities Negotiate settlements and process payments efficiently Identify subrogation opportunities and coordinate with experts and service providers Support litigation, mediations, and settlement strategies when needed Provide clear communication to policyholders, brokers, and stakeholders throughout the claims process What We’re Looking For 5–10 years of multi-line claims adjusting experience College diploma or university degree; CIP/FCIP is an asset Strong investigative, analytical, and problem-solving skills Excellent communication, negotiation, and customer service abilities Highly organized, detail-oriented, and able to manage complex workloads Hybrid Work Model First 3 months in-office for onboarding and training After probation: Hybrid schedule with 3 days in the office and 2 days working from home What We Offer Competitive salary: $72,000 – $108,000 annually Generous benefits and matched pension contributions Professional development and support for industry education Collaborative, supportive, and hybrid work environment (3 days in-office, 2 days remote after probation) If you’re a senior claims professional who thrives in a collaborative environment and takes pride in delivering fair, accurate, and timely resolutions, we want to hear from you. Career growth and professional development opportunities Gain practical experience in the insurance industry Work in a collaborative, supportive office environment Develop transferable administrative and professional skills Why Join HTM Insurance? HTM Insurance offers a collaborative and supportive workplace where employees play an important role in delivering exceptional service to policyholders and business partners. We value professionalism, teamwork, and community involvement. Inclusion & Accessibility HTM Insurance is an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodation is available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Manage and investigate complex multi-line claims across auto, property, and liability sectors. Negotiate settlements, identify subrogation opportunities, and coordinate with stakeholders to ensure timely resolutions.

Requires 5-10 years of multi-line claims adjusting experience and a college diploma or university degree. Strong analytical, negotiation, and communication skills are essential, with CIP/FCIP certifications considered an asset.

• Generous Benefits • Matched Pension Contributions • Professional Development • Support For Industry Education

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Claims Adjusting
• Investigation
• Coverage Assessment
• Reserve Management
• Settlement Negotiation
• Subrogation
• Litigation Support
• Customer Service
• Analytical Skills
• Problem Solving
• Organization
• Communication

• Finance & Accounting
• Legal
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week