Service Administration Coordinator

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive. Responsibilities: Work safely following company policies and guidelines. Attend training as required, including occasional after-hours sessions. Learn and become proficient in our internal software. Support our Service Sales team as needed, including maintaining accurate records and updates in internal systems. Preparing a variety of reports as needed for manager/s. Provide Administration support to the Service group. Learn and participate in service functions including Admin, Dispatch/etc. Maintain Service Fleet Logs. Maintain Apprenticeship Logs. Maintain Service Logs for Service Vehicles/Repairs/Acquisitions. Managing commission worksheets for Sales Staff. Setting up/overseeing Internal Projects. Assist General Manager as required. Perform other duties as assigned. Qualifications/Skills: 1-4 years of experience in a similar role Post secondary education in Business Administration or a related field. High level of commitment to customer service Strong Computer skills Excellent problem-solving skills, interpersonal and communication skills Requires a self-motivated team player capable of managing multiple priorities Ability to work both individually and in a team environment Be a self-starter with a focus on contributing and succeeding. Salary: $40k -$67k We Offer Competitive wages Opportunity to grow within the company. Training Employee recognition awards Top benefits or perks: As a member of HTS Engineering, you’ll enjoy: Company events Incentive trips (meeting yearly sales targets) Comprehensive benefits package, including health, vision, EAP, and dental insurance. Paid time off On site parking In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. HTS encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.

Provide administrative and dispatch support to the Service group and Sales team. Maintain critical logs for fleet, apprenticeships, and service vehicles while managing commission worksheets and internal projects.

Requires 1-4 years of experience in a similar role and post-secondary education in Business Administration or a related field. Candidates must possess strong computer skills and a high commitment to customer service.

• Competitive Wages • Opportunity To Grow • Training • Employee Recognition Awards • Company Events • Incentive Trips • Health Insurance • Vision Insurance • EAP • Dental Insurance • Paid Time Off • On Site Parking

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Computer Skills
• Problem-Solving
• Interpersonal Skills
• Communication Skills
• Multi-tasking
• Teamwork
• Self-Motivation
• Administrative Support
• Dispatching
• Reporting
• Record Maintenance

• Administrative
• Customer Service & Support
• Engineering
• Manufacturing
• Trades

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week