Service Dispatcher

Job summary

The Service Dispatcher is responsible for coordinating technician schedules, managing work orders, and ensuring accurate documentation within the dispatch dashboard. They also provide essential support to field technicians regarding parts, materials, and site information to ensure efficient service delivery.

Job details

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive. Responsibilities Work safely following company policies and guidelines Dispatch a group of technicians using HTS software and web-based programs as needed Dispatch work orders/trips daily, following up on missing information (i.e.) site contacts etc. Attach documents to trips Provide support to technicians for required Materials/Parts follow up, address information, alternate site contacts, contractor info, review of previous visit findings Technician support for purchase orders, job information etc. Confirm Parts info/Location/coordination as needed. Follow up on part ETA/Orders placed by field technicians. Reviewing and Dispatching incoming Service Requests (answering phone calls/Traxits/emails/etc.) Enter Time Entries for Technicians (Stat Holidays/On -Call) Follow up on missing technicians reports Maintain Dispatch Dashboard (placeholders/School/Trainings) Other duties as assigned Qualifications/Skills: High level of commitment to customer service Minimum 1 year dispatch experience Strong Computer skills Excellent problem solving skills, interpersonal and communication skills Requires a self-motivated team player capable of managing multiple priorities Ability to work both individually and in a team environment Be a self-starter with a focus to contribute and succeed Contract Role: 7-12 months Salary: $50-$62k We Offer Competitive wages Opportunity to grow within the company. Training Employee recognition awards Top benefits or perks: As a member of HTS Engineering, you’ll enjoy: Company events Incentive trips (meeting yearly sales targets) Comprehensive benefits package, including health, vision, EAP, and dental insurance. Paid time off On site parking In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. HTS encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.

What you’ll do

The Service Dispatcher is responsible for coordinating technician schedules, managing work orders, and ensuring accurate documentation within the dispatch dashboard. They also provide essential support to field technicians regarding parts, materials, and site information to ensure efficient service delivery.

Requirements

Candidates must have a minimum of one year of dispatch experience and strong computer proficiency. Excellent problem-solving, communication, and interpersonal skills are required to manage multiple priorities effectively in a team environment.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• EAP
• Paid time off
• On site parking
• Incentive trips
• Training

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication Skills · Preferred
• Teamwork · Preferred
• Time management · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Customer service
• Computer skills
• Problem solving
• Interpersonal skills
• Communication skills
• Teamwork
• Time management
• Data entry
• Purchase order management
• Scheduling
• Self-Starter
• Time Off Management
• Self-Motivation
• HVAC
• Customer Service
• Communication
• Computer Literacy
• Employee Assistance Programs
• Sales
• Problem Solving
• Coordinating
• Harmonized Tariff Schedule
• Prioritization

Job areas

• Customer Service & Support
• Administrative
• Engineering
• Logistics
• Service Dispatcher
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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