Customer Service Representative

Job summary

The Customer Service Representative serves as the primary point of contact for clients, managing inquiries via phone, email, or in-person interactions. Responsibilities include processing payments, conducting financial transactions, and supporting business operations as the role evolves.

Job details

Ignite your potential. Impact what matters. Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow. The Opportunity: As the Customer Service Representative, you will be the first point of contact to all clients and will be responsible for assisting clients via the phone, email or in person. Your duties will include but not limited to taking payments and conducting transactions for clients. You will initially perform many of the assigned duties in this position and other duties, projects and responsibilities may be added over time as you become more capable. Your role is vital to the overall performance of the Business Operations and as such there is a requirement that you are committed and determined to succeed in this position. Full-Time career working out of our Pilot Butte, Saskatchewan location. What We're Looking For Motivated to help support a diverse team and contribute to a team environment. Pro-active and a self-starter with a keen attention to detail. Demonstrated ability to communicate effectivity in both written and verbal. Works well in a fast paced, client-focused environment. Proficiency in windows-based computer systems. Why Join HUB? An exceptional, welcoming, and inclusive company culture. Excellent compensation, benefits, RRSP match, referral incentives, and company perks. Work flexibility. Paid educational training and vast learning opportunities. Room for advancement and growth within the organization. Paid day off for your birthday – we want to celebrate you! What makes us different than all the rest? Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most. Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities. Our Core Values: Entrepreneurship: We encourage innovation and educated risk-taking. Integrity: We do the right thing every time. Teamwork: We work together to maximize results. Accountability: We measure and take responsibility for outcomes. Service: We serve clients, communities, and colleagues. Ready to join HUB and build a career in a rapidly growing industry? Apply today! Department Business Operations Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What you’ll do

The Customer Service Representative serves as the primary point of contact for clients, managing inquiries via phone, email, or in-person interactions. Responsibilities include processing payments, conducting financial transactions, and supporting business operations as the role evolves.

Requirements

Candidates must have 1-2 years of relevant experience and proficiency in Windows-based computer systems. Strong verbal and written communication skills, along with a proactive, detail-oriented approach, are required for this fast-paced environment.

Benefits

• Health insurance • RRSP match • Referral incentives • Company perks • Work flexibility • Paid educational training • Paid birthday off

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Attention to detail
• Transaction processing
• Windows-based computer systems
• Problem solving
• Teamwork
• Data entry
• Self-Starter
• Accountability
• Business Operations
• Advocacy
• Customer Service
• Innovation
• Wealth Management
• Proactivity
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives