Customer Care Advisor

Job summary

The Donor Care Advisor is responsible for maintaining relationships with new and existing donors by providing clear communication regarding project impact. They will also handle donor feedback, increase donation engagement, and manage call routing to appropriate departments.

Job details

Who We Are Human Appeal is a global non-profit humanitarian and development organisation. We deliver life-saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community-led programmes in healthcare, education, and livelihoods to build resilience and self-reliance. Our experienced local teams work in vulnerable, hard-to-reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence. Position Overview Here at Human Appeal Canada we have an exciting opportunity for a Donor Care Advisor to join our team based in Mississauga, Ontario. This is an in-person position. You will join us on an hourly basis. In return, you will receive a competitive salary of $19 CAD per hour. This role is a current and ongoing position. As Donor Care Advisor, the successful candidate will play an integral role in maintaining the relationship with Human Appeal’s new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal’s local and international projects and courteously endorsing their continued contribution. Candidate essential criteria Receive feedback from donors Provide good customer service Increase donor donations Retains donors who may be thinking of moving to another Charity Pass on calls to the appropriate departments for enquiries High School Standard or above. No Experience required MS Office Suite Fluent English, other languages a bonus How to apply Please note that we will only be contacting the shortlisted candidates. Applying candidates must have the legal authorisation or right to work in the designated work location/duty station. Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures. ​ We are keen to appoint the right person for this position as soon as possible and will be considering applications as they are received. To maximize your opportunity, please submit your CV by clicking the link provided to apply. We look forward to receiving your application and hearing from you.

What you’ll do

The Donor Care Advisor is responsible for maintaining relationships with new and existing donors by providing clear communication regarding project impact. They will also handle donor feedback, increase donation engagement, and manage call routing to appropriate departments.

Requirements

Candidates must possess a high school diploma or higher and demonstrate fluency in English. No prior experience is required for this role, but applicants must have the legal authorization to work in Canada.

Listed skills

• Customer service · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Donor relations
• Relationship management
• Ms office suite
• Fluent english
• Resilience
• Customer Service
• Emergency Management
• English Language
• Exploitation
• Microsoft Office
• Sexual Harassment Awareness

Job areas

• Customer Service & Support
• Social Services
• Customer Care Advisor
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives