Client Care Administrator

Job summary

Provide front-line phone support to clients, contact leads, maintain accurate client records, and liaise with medical and mental health clinics. Support administrative operations, including file management, email and scheduling, appointment coordination, reception, and office logistics.

Job details

Client Care Administrator Dartmouth, NS Canada Permanent, Full-time We have partnered with 270 West Consulting, who are dedicated to supporting Canadian Armed Forces personnel. Through compassion, professionalism, and personalized care, 270 West Consulting assist veterans in navigating services and benefits to ensure they receive the support they deserve. 270 West Consulting are seeking an experienced Client Care Administrator to join thier growing team. This is a full-time, in-office position ideal for someone who is organized, professional, and passionate about helping others. You’ll be the first point of contact for many of their clients and will play a critical role in ensuring smooth day-to-day operations. Key responsibilities include Provide front-line client support over the phone Contact customer leads and keep detailed records of outreaches Act as liaison with medical and mental health clinics that support clients Assist team members with administrative tasks and client file management Manage emails and scheduling efficiently and professionally Maintain detailed and accurate client notes in our systems Ensure a welcoming and respectful environment for all clients Support the coordination of appointments, follow-ups, and documentation Support reception, office management and various logistics duties as needed Other duties related to the core role as required Key requirements include Proficiency in Microsoft Office Suite, including Outlook, Word and Excel Experience with CRM systems would be an asset Experience in and aptitude for administrative role(s) Strong communication skills, particularly over the phone Bilingual in EN/FR considered an asset Excellent time management and ability to prioritize multiple responsibilities Detail-oriented, with strong organizational skills and accurate note-taking habits Be part of a meaningful mission supporting Canadian veterans. Work in a collaborative and supportive team environment. Competitive starting salary. Paid vacation. Benefits package including heath, dental and life insurance. The successful candidate will be required complete a background check. If you're organized, motivated, and passionate about veteran client care, we want to hear from you. If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

What you’ll do

Provide front-line phone support to clients, contact leads, maintain accurate client records, and liaise with medical and mental health clinics. Support administrative operations, including file management, email and scheduling, appointment coordination, reception, and office logistics.

Requirements

Candidates should have administrative experience or aptitude, strong phone communication, excellent organization and time-management skills, and proficiency with Microsoft Office, including Outlook, Word, and Excel. CRM experience and English-French bilingualism are assets; the successful candidate must complete a background check.

Benefits

• Paid Vacation
• Health Insurance
• Dental Insurance
• Life Insurance

Listed skills

• Administrative Support · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• CRM Systems · Preferred
• Time management · Preferred
• Prioritization · Preferred
• Organization · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Support
• Administrative Support
• Microsoft Office
• Outlook
• Word
• Excel
• CRM Systems
• Phone Communication
• Time Management
• Prioritization
• Organization
• Accurate Note-Taking
• Client File Management
• Email Management
• Scheduling
• Appointment Coordination

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Social Services

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