Proactive Monitoring Spec.

Job summary

Monitor remotely connected customer equipment and key performance indicators, identify and rank process issues, and document concerns in the BaanLN call system. Investigate root causes, troubleshoot and coordinate solutions with customers and service teams, escalate issues as needed, and contribute to weekly reports.

Job details

Job Description Title: Proactive Monitoring Spec. Id: 21271 Type: FullTime Location: Bolton, ON Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause and work together with customer and service team on solutioning any problem in timely manner. The Monitoring Center SME interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and Engineering. Key Responsibilities Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends. Interpret the data, compare against established limits and identify and rank issues or concerns. Document using the existing Call (VA#) system within BaanLN, enter each issue / concern. This will allow for open issue management by the A+ Support Team. Troubleshoot and solution whenever applicable, any issue being detected. Share finding depending on severity and select best means to update the A+ Program Manager. Escalate if necessary Contribute to Weekly report content for A+ Program Manager. Qualifications Post-secondary education (college or university degree) is preferred 5 -10 years’ experience within the Injection Molding Industry with emphasis on service Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment) Excellent troubleshooting skills (i.e. analytical, diagnostic and technical problem-solving skills) with the ability to work with new and evolving technologies Good knowledge of Injection Molding Process Ability to proactively assessing and mitigating the consequences of changes in system state Excellent communication (verbal, written and presentation) and interpersonal skills Strong organization, time management, and multitasking skills Ability to interface effectively across manufacturing, engineering and service functions Computer skills and knowledge of Windows based applications are essential Working Schedule Work schedule does include week-ends (for example: Saturday-Wednesday or Wednesday-Sunday) Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution. Vacancy: Replacement Pay Range: $76,000 - $95,000 Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. No agency or telephone inquiries please.

What you’ll do

Monitor remotely connected customer equipment and key performance indicators, identify and rank process issues, and document concerns in the BaanLN call system. Investigate root causes, troubleshoot and coordinate solutions with customers and service teams, escalate issues as needed, and contribute to weekly reports.

Requirements

A post-secondary college or university education is preferred, along with 5–10 years of injection molding industry experience, particularly in service. Candidates should have advanced knowledge of Husky injection molding systems, strong troubleshooting and process knowledge, effective communication and organizational skills, and proficiency with Windows applications.

Listed skills

• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Problem solving · Preferred
• Technical Support · Preferred
• Time management · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Remote Equipment Monitoring
• Injection Molding
• Troubleshooting
• Root Cause Analysis
• Data Interpretation
• KPI Monitoring
• Process Deviation Detection
• Problem Solving
• Technical Support
• Customer Communication
• Issue Management
• Escalation Management
• Report Writing
• Time Management
• Multitasking
• Windows Applications

Job areas

• Manufacturing
• Engineering
• Customer Service & Support
• Data & Analytics

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