Regional Field Technical Manager (EZ/AZ)

Job summary

The Regional Field Technical Manager provides advanced technical support and diagnostic expertise to the dealership network for complex vehicle concerns. They also represent the company in legal and arbitration proceedings while coaching dealership staff to improve service operations.

Job details

Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road. Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.WHAT YOU WILL DO The Regional Field Technical Manager (FTM) serves as Hyundai Auto Canada’s field technical expert and liaison to the Hyundai and Genesis dealership network. The FTM provides advanced technical support for complex and escalated vehicle concerns, both remotely and through on-site dealership visits. Working closely with dealers, Technical Support (HyTAC), Customer Relations, and Quality Assurance, the FTM delivers expert diagnosis, root cause analysis, and technical coaching to improve the dealership service operations. The FTM also represents Hyundai Auto Canada in vehicle dispute resolution proceedings, including CAMVAP arbitrations, small claims court matters, and product liability investigations.HOW WILL YOU MAKE AN IMPACT Provide advanced technical diagnosis and support for complex and escalated vehicle concerns originating from Technical Support (HyTAC), Customer Relations, Quality Assurance, and other internal stakeholders. Perform vehicle inspections, testing, and root cause analysis, including collection and analysis of vehicle diagnostic data. Build strong relationships with dealership technicians and service personnel to improve technician engagement, technical competency, and repair effectiveness. Identify opportunities to improve dealership technical performance and technician engagement, and provide coaching on diagnostic processes, repair strategies, and service operations through on-site support. Represent Hyundai Auto Canada in CAMVAP arbitrations, small claims proceedings, product liability investigations, and other vehicle-related technical matters. Assess technical assistance cases using escalation risk metrics and proactively resolve high-risk cases to the appropriate stakeholders, including HyTAC, Quality Assurance, and Global Service Support Center (GSSC), and other cross-functional teams. Maintain current knowledge of Hyundai and Genesis vehicle systems, diagnostic procedures, software updates, and emerging technologies, including electrified vehicle platforms. Provide on-site support during field quality investigations, and other quality-related activities as required. Other duties as assigned. WHAT YOU WILL BRING TO THE ROLE Bachelor’s degree in engineering or equivalent combination of education and experience. College diploma in Automotive Service Technology, Automotive Mechanics, or related field. Minimum five (5) years of experience in a similar technical automotive role. Experience with an automotive manufacturer (OEM) or dealership service department preferred. Fluently bilingual in English and French (written and spoken). Excellent automotive diagnostic, troubleshooting, and root cause analysis skills. Strong analytical, problem-solving, and technical decision-making abilities. Advanced knowledge and understanding of automotive electrical systems, including in-depth experience with vehicle networks (CAN, LIN bus) as well as experience with xEV systems Strong communication, technical writing, and customer service skills Self-motivated with strong organizational, prioritization, and time management skills Proficiency with Microsoft Office applications Ability to work independently and collaboratively in a team environment Able to travel on a regular basis. OTHER DETAILS Frequent driving and travel, including occasional overnight stays. Must maintain a valid driver’s license and an acceptable driver abstract Regular travel throughout the Eastern Zone (Quebec) and Atlantic Zone (Newfoundland and Labrador, Nova Scotia, New Brunswick, and Prince Edward Island) to support dealership operations, field investigations, training, and quality-related activities. Ability to work outside standard business hours when required to support business needs This posting is for an existing vacancy. Hiring Range: $81,900-$105,000. The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity. Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range. WHAT HYUNDAI CANADA CAN OFFER YOU Be part of an Award-Winning Culture Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits Take Advantage of RRSP Matching Participate in an Exclusive Car Leasing Program Benefit from Flexible Start Times Receive Competitive Paid Time Off Explore Career Growth, Mentoring, and Tuition Support Opportunities Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs Get Enhanced Maternity and Parental Leave Top-Up Enjoy an Onsite Cafeteria and Game Room at our Markham Office Opportunity for a Discretionary Annual Bonus Program WHAT HAPPENS NEXTCandidates will be reviewed on or before October 15, 2026.STILL INTERESTED? WHY NOT APPLY?If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team. Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements. We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

What you’ll do

The Regional Field Technical Manager provides advanced technical support and diagnostic expertise to the dealership network for complex vehicle concerns. They also represent the company in legal and arbitration proceedings while coaching dealership staff to improve service operations.

Requirements

Candidates must possess a bachelor's degree in engineering or a college diploma in automotive technology, along with at least five years of relevant technical experience. Fluency in both English and French is required, as is the ability to travel regularly for field investigations and dealership support.

Benefits

• Health coverage
• Dental coverage
• Mental wellness benefits
• RRSP matching
• Exclusive car leasing program
• Flexible start times
• Paid time off
• Career growth opportunities
• Mentoring
• Tuition support
• Maternity and parental leave top-up
• Onsite cafeteria
• Game room
• Discretionary annual bonus

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Vehicle Inspection · Preferred
• Root Cause Analysis · Preferred
• Project management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive diagnostics
• Root cause analysis
• Technical coaching
• Vehicle inspection
• Electrical systems
• CAN bus
• LIN bus
• xEV systems
• Technical writing
• Customer service
• Problem-solving
• Data analysis
• Project management
• Bilingualism
• Conflict resolution
• Vehicle Systems
• Product Liability
• Time Off Management
• Emerging Technologies
• Bilingual (French/English)
• Vehicle Inspection
• Service Operations
• Valid Driver's License
• Self-Motivation
• Algorithms
• Technical Support
• Automotive Industry
• Automotive Services
• Multilingualism
• Customer Relationship Management
• Decision Making
• Customer Service
• Communication
• Dispute Resolution
• Electrical Systems
• Innovation
• On-Board Diagnostics
• Problem Solving
• Mechanics
• Mentorship
• Microsoft Office
• Operations
• Quality Assurance
• Coaching
• Time Management
• Technical Writing
• Technical Assistance
• Technical Performance Measure
• Troubleshooting (Problem Solving)
• Investigation

Job areas

• Engineering
• Customer Service & Support
• Management & Leadership
• Transportation
• Field Technical Manager
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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