VC3, formerly I.T Right, is a managed IT and cybersecurity services provider serving municipalities and businesses throughout North America. Organizations come to us to help navigate the technology journey, and to get the expertise they need to manage cyber risks and IT infrastructure. Over 1,100 municipalities and 1,000+ businesses rely on VC3's cybersecurity expertise, sector-specific focus, ability to grow with our clients, and relentless automation to manage, protect, and accelerate their organization's technology. We can become your IT department, work alongside your internal IT team to make them more successful or help you with specialized needs such as cloud hosting, data backup, or application development. Visit www.vc3.com to learn more.
Remote · Canada
Provide technical support to clients through phone, email, and webchat, troubleshooting workstation, application, network, account, mobile, and security issues. Manage and document service tickets, escalate issues when needed, assist teammates with incident workloads, and participate in an on-call rotation.
Remote · Canada
Monitor network and system performance, troubleshoot and escalate complex issues, configure and deploy network and system devices, and maintain accurate documentation and ticket records. Coordinate with internal and external teams, meet service-level agreements, respond to incidents, and mentor junior analysts.
Remote · Canada
Monitor network and system performance, investigate and escalate issues, respond to alerts and after-hours incidents, and perform basic configurations and deployments. Maintain accurate documentation and tickets, communicate with stakeholders, collaborate across teams, and help meet service-level agreements.
