Dispatcher

Job summary

Coordinate daily seafood deliveries by scheduling drivers, assigning efficient routes, monitoring delivery progress, and communicating updates to drivers and customers. Coordinate with warehouse staff, maintain shipping and dispatch records, manage temperature-controlled transportation, and resolve delivery issues while ensuring food safety and timely service.

Job details

We are seeking an experienced and highly organized Dispatcher to join our seafood distribution team. The ideal candidate will be responsible for coordinating daily deliveries, managing driver schedules, planning efficient routes, and ensuring timely transportation of fresh and frozen seafood products. The successful candidate must have strong communication, multitasking, and problem-solving skills, along with experience in logistics, dispatching, or food distribution. Key Responsibilities Coordinate daily dispatch operations for seafood deliveries to restaurants, supermarkets, wholesalers, and other customers. Schedule drivers and assign delivery routes based on customer orders, locations, and delivery deadlines. Monitor driver activities and ensure deliveries are completed accurately and on time. Coordinate with warehouse staff to ensure orders are picked, packed, and loaded correctly. Manage refrigerated and temperature-controlled deliveries to maintain seafood freshness and quality. Communicate with drivers regarding route changes, traffic conditions, delivery instructions, and customer requirements. Prepare and maintain delivery schedules, shipping manifests, invoices, and bills of lading. Track shipments and update customers regarding delivery status. Resolve delivery delays, scheduling conflicts, and transportation issues efficiently. Maintain accurate dispatch records, driver logs, and transportation documentation. Assist with inventory coordination and order processing when required. Ensure compliance with food safety regulations, transportation requirements, and company policies. Qualifications & Requirements Minimum 2 years of experience in dispatching, transportation, logistics, or distribution. Previous experience in a seafood, food distribution, or refrigerated transportation company is strongly preferred. Strong knowledge of GTA delivery routes and surrounding areas. Experience coordinating multiple drivers and delivery schedules. Familiarity with refrigerated trucks and temperature-sensitive products. Proficiency in Microsoft Office, particularly Excel and Outlook. Experience using dispatch software, GPS tracking systems, or transportation management systems is an asset. Excellent communication, organizational, and customer service skills. Ability to multitask and work effectively in a fast-paced environment. Strong problem-solving and decision-making abilities. Ability to work independently and coordinate with warehouse and transportation teams. Flexible availability based on operational requirements. Preferred Skills Route Planning & Optimization Driver Scheduling & Coordination Seafood and Food Distribution Knowledge Refrigerated Transportation Logistics Shipping & Receiving Documentation Inventory and Order Management Customer Service & Problem Resolution Microsoft Excel & Dispatch Software Ideal Candidate An experienced dispatcher with a strong background in food or seafood distribution, excellent knowledge of GTA routes, and the ability to coordinate drivers, manage time-sensitive deliveries, and maintain efficient daily transportation operations.

What you’ll do

Coordinate daily seafood deliveries by scheduling drivers, assigning efficient routes, monitoring delivery progress, and communicating updates to drivers and customers. Coordinate with warehouse staff, maintain shipping and dispatch records, manage temperature-controlled transportation, and resolve delivery issues while ensuring food safety and timely service.

Requirements

Requires at least two years of experience in dispatching, transportation, logistics, or distribution; food or seafood distribution experience is strongly preferred. Candidates should know GTA routes, be proficient with Microsoft Office, and have strong communication, organizational, customer service, multitasking, and problem-solving abilities.

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Logistics · Preferred
• Multitasking · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Route Planning And Optimization
• Driver Scheduling And Coordination
• Seafood And Food Distribution
• Refrigerated Transportation
• Logistics
• Shipping Documentation
• Inventory And Order Management
• Customer Service
• Problem Resolution
• Microsoft Excel
• Microsoft Outlook
• Dispatch Software
• GPS Tracking Systems
• Transportation Management Systems
• Communication
• Multitasking

Job areas

• Logistics
• Transportation
• Food & Beverage
• Customer Service & Support
• Administrative

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