Business Solutions Specialist

Job summary

Join Our Growing Team! Since 1991, ICE Western Sales has been a leader in manufacturing highly complex **Custom HVAC units** for global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to where we are today—a rapidly growing organization with a **state-of-the-art manufacturing facility** spanning 5 acres in South Foothills Industrial Park, Calgary, Alberta. **Why Choose ICE Western** - **Leading Technology** – Cutting-edge facility designed for innovation. - **Global Reach** – Our HVAC products are trusted worldwide. - **Innovation-Driven**…

Job details

Join Our Growing Team! Since 1991, ICE Western Sales has been a leader in manufacturing highly complex **Custom HVAC units** for global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to where we are today—a rapidly growing organization with a **state-of-the-art manufacturing facility** spanning 5 acres in South Foothills Industrial Park, Calgary, Alberta. **Why Choose ICE Western** - **Leading Technology** – Cutting-edge facility designed for innovation. - **Global Reach** – Our HVAC products are trusted worldwide. - **Innovation-Driven** – We set new standards in custom HVAC manufacturing. - **Talented Team** – Over 100 dedicated professionals committed to excellence. **Job Summary** We are seeking a knowledgeable and detail-oriented Business Solutions Specialist to support the improvement, and ongoing optimization of our ERP systems and business processes. This role will work closely with cross-functional teams to analyze operational needs, improve workflows, troubleshoot system issues, and support users across the organization. The ideal candidate has experience with ERP systems, strong problem-solving abilities, and a solid understanding of business operations, data management, and process improvement. **Responsibilities** - Assist with ERP system improvements, upgrades, and ongoing optimization - Analyze current business processes and identify opportunities for automation and efficiency improvements - Collaborate with departments including operations, procurement, accounting, sales, and inventory management to improve system workflows - Configure, test, and support ERP modules and integrations - Troubleshoot ERP-related issues and provide user support and training - Develop and maintain system documentation, procedures, and reporting tools - Assist with data migration, validation, and system setup activities - Create and maintain reports, dashboards, and KPIs to support business operations - Coordinate with software vendors, consultants, and internal stakeholders on projects and system enhancements - Support continuous improvement initiatives related to business systems and operational processes Ensure data accuracy, consistency, and integrity across systems **Qualifications** - Post-secondary education in Business, Information Technology, Computer Science, or a related field - Previous experience working with ERP systems implementation, administration, and support - Strong understanding of business operations, workflows, and process improvement - Experience with ERP platforms. SYSPRO experience would be considered an asset. - Strong analytical, troubleshooting, and organizational skills - Proficiency in Microsoft Office, particularly Excel - Experience with reporting tools, SQL, or data analysis is considered an asset - Excellent communication and interpersonal skills Ability to manage multiple projects and priorities in a fast-paced environment **Preferred Skills** - Experience leading or supporting ERP implementation projects - Knowledge of inventory, purchasing, accounting, manufacturing, or distribution processes - Experience with system integrations and workflow automation Project management experience is an asset **Compensation & Benefits** - **Competitive Wages** – Based on experience and trade tickets. - **Comprehensive Health, Dental & Vision Coverage** . - **Paid Vacation** – Recharge and rest. - **RRSP Matching Plan** – Build your financial future. - **Educational Allowance** – Support for training and certifications. - **Employee Assistance Program** – For work and life balance. - **Free Parking & Company Events** – Team spirit from day one.

Benefits

• Comprehensive health, dental, and vision coverage • Paid vacation days • RRSP matching plan • Educational allowance for training • Employee assistance program • Free parking and company events

Listed skills

• ERP systems · Preferred
• Organization · Preferred
• Training · Preferred
• ERP · Preferred
• Health · Preferred
• safety · Preferred
• management · Preferred
• Sales · Preferred
• Process · Preferred
• Integrations · Preferred
• Reporting · Preferred
• Accounting · Preferred