Account Executive

Job summary

Manage client accounts, sales budgets, forecasts, and pipelines while identifying new business opportunities and building lasting client relationships. Develop proposals and estimates, coordinate print projects with production teams, address client concerns, and maintain accurate records and monthly billing.

Job details

Job Description We are seeking a results-driven Account Executive with experience in large format print sales to join our dynamic team. This role focuses on developing and maintaining strong relationships with clients while delivering customized print solutions that exceed expectations. You will be responsible for identifying new business opportunities, managing existing accounts, and ensuring seamless execution of projects from concept to completion. ICON is Canada’s leading display graphics and digital signage agency since 1995. To learn more, visit https://www.icondigital.com/. Responsibilities Account Management: Manage and service client accounts and sales budget. Manage forecasts and sales pipeline. Follow up on new leads and opportunities in a timely manner. Conduct client presentations on innovative ideas, solutions, and turn-key products. Manage client expectations and resolve client concerns. Consultative oriented solution sales approach. Project, manage and coordinate execution of client projects with production team. Prepare estimates and client proposals. Meet regularly with clients to review past projects and pitch new ones. Build strong relationships and lasting partnerships through customer service excellence. Other Duties & Responsibilities: Work with project coordinators/customer service representatives (CSRs). Alert staff to customer issues requiring attention and intervention. Provide accurate and complete job information on work orders/ dockets. Adhere to all company policies i.e. regarding billing, pricing, workflow processes and policies. Maintain accurate client information in CRM database. Provide support for other team members, as required. Ensure billings and WIP are completed every month end. Ability and willingness to travel to client sites as required for meetings, site visits, and other business needs. Flexibility to work outside of regular business hours, including evenings and/or weekends, as required to support client and business needs. Prerequisite Skills/Experience: University or college degree in Business Administration or Commerce preferred. 3+ years of experience in sales or account management in the printing, signage, or visual communications industry. Strong interpersonal and communication skills (both oral and written). Strong problem-solving skills and attention to detail. Strong organization and time management skills. Positive and professional attitude. Advanced knowledge of administrative recordkeeping. Team player. Proficiency with information systems i.e. Excel, Outlook, Word, Teams, Slack, Project Management. Proven sales experience in the media, technology, hospitality, financial and marketing fields, a definite asset. Energetic and ability to multi-task and work in a fast-paced dynamic environment. Must possess a valid driver’s licence and have access to a reliable vehicle for commuting to work and travelling to job sites as required. Please note that ICON Digital requires a mandatory Criminal Background check prior to employment. ABOUT ICON ICON is a full-service organization with a 120,000 square foot state-of-the-art production facility based in Markham, Ontario. With additional offices based in Toronto, New York, and Montreal, we are unmatched in terms of technology, production capabilities, and product diversity, serviced by the most experienced and knowledgeable team of display graphics, digital signage, video production, and print professionals in the business. ICON’s reputation for reliability, quality workmanship, professionalism, and customer service are well earned and reflected by the trust and loyalty of clients we serve. As a multi-faceted visual communications media company, we serve our clients’ needs of transforming spaces in retail, out-of-home advertising, digital, corporate/event marketing, hospitality, and consumer packaged goods (CPG) industries. Our company name represents strength and innovation, both of which are necessary for growth and success within our respective industries. Within ICON we have two divisions – ICON Media and ICON Visual; these divisions support the commitment we give to our clients to continue being leaders in All Things Visual! We thank all applicants, however, only those selected for an interview will be contacted. ICON is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply. ICON is a supporter of AODA (Accessibility for Ontarians with Disabilities Act). Accommodation will be provided to all applicants with disabilities during the recruitment process. Please include a summary of the accommodation required in your application email.

What you’ll do

Manage client accounts, sales budgets, forecasts, and pipelines while identifying new business opportunities and building lasting client relationships. Develop proposals and estimates, coordinate print projects with production teams, address client concerns, and maintain accurate records and monthly billing.

Requirements

A university or college degree in Business Administration or Commerce is preferred, along with at least three years of sales or account management experience in printing, signage, or visual communications. Candidates should have strong communication, organization, problem-solving, and administrative skills, proficiency with common office and project management tools, a valid driver’s licence, and access to a reliable vehicle.

Listed skills

• Account Management · Preferred
• Sales · Preferred
• Client Relationship Management · Preferred
• Consultative Selling · Preferred
• Project Coordination · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Organization · Preferred
• Time management · Preferred
• CRM Management · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales
• Client Relationship Management
• Sales Forecasting
• Pipeline Management
• Consultative Selling
• Project Coordination
• Proposal Preparation
• Customer Service
• Problem-Solving
• Communication
• Organization
• Time Management
• Recordkeeping
• CRM Management
• Microsoft Office

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Creative & Media
• Manufacturing