We stay awake 24/7 👀 answering and understanding your global customers and fans on social media so you don't have to.
Toronto, Ontario
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. With a team of over 350+ multilingual specialists, ICUC provides social customer care solutions to various industry-leading global clients 24/7, 365. Minimizing risk, building customer loyalty, and maximizing insight through a combination of technology and human-powered solutions, ICUC is a scalable, reliable, and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands. We have 20+ years of experience and support more than 50+ languages. Check out some of our latest news, guides, and social media tips here: https://beacons.ai/icuc.social/
Remote · Ontario, Canada
Lead ICUC’s AI and automation strategy for its products and client services, selecting and scaling tools and workflows while measuring their impact on efficiency, quality, and margins. Build the function and company-wide narrative, and partner with operations, marketing, growth, delivery, and client success to support adoption and market positioning.
Remote · Ontario, Canada
Manage major brand accounts to ensure client goals are met while identifying opportunities to grow and retain business. Deliver regular client reviews and collaborate with internal strategy and operations teams to implement social media solutions.
