Coordinator, Region Office Operations, Kelowna, BC

BC
On-site
Posted Oct 9, 2026
1 position

$47,500–$61,500 / year

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Apply by: Nov 10, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Serve as the primary contact for internal and external clients by welcoming visitors, managing calls and inquiries, and supporting advisors with policies, procedures, resources, and digital tools. Coordinate mail and couriers, meeting rooms, office supplies, equipment, facilities reviews, onboarding, training, and other administrative tasks.

Job details

Division: Sales and Distribution Location: Kelowna, BC IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients. With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. POSITION SUMMARY: The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This role involves welcoming clients at reception, addressing inquiries related to key business transactions, and handling general administrative and facility support tasks. Responsibilities Reception Duties: Welcoming clients and office members, managing incoming calls, and overseeing supply inventory. Mail and Courier Management: Handling receipt, preparation, and distribution of mail and couriers. Meeting Room and Facilities Support: Arranging meeting rooms, setting up technology, maintaining office equipment, and conducting regular facilities reviews. Advisor Network Support: Providing guidance on policies, procedures, and resources, including training on digital tools. Onboarding and Training: Assisting with onboarding new members, system training, form information, office procedures, escalation support, and general inquiries. Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed. If you are a proactive individual with excellent communication skills and a knack for multitasking, we would love to hear from you! Qualifications Minimum 2 years of administrative and reception experience preferably in the Financial Services industry Post-secondary education in a business discipline is an asset Demonstrated strengths in: Client service orientation – Understanding and addressing the needs and perspectives of internal and external clients Accountability - Results oriented, takes ownership and delivers on commitments Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication Critical Thinking – ability to effectively problem solve and communicate solutions Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team Ability to organize and prioritize multiple tasks with discretion under tight deadlines Strong Business/Technical skills – including proficiency in Microsoft Office 365, MFDs and TEAMS technology support Agile learner with a desire for continuous improvement and development is an asset The expected annual base salary range for this role is $47,500 - $61,500, which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development. Benefits COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component. EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans. RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background). IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people. We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted. Please apply before Monday, October 12, 2026.

What you’ll do

Requirements

Requires at least two years of administrative and reception experience, preferably in financial services; post-secondary education in a business discipline is an asset. Candidates should demonstrate strong client service, communication, accountability, teamwork, organization, problem-solving, and Microsoft Office 365 and Teams support skills.