Customer Experience Co-worker III (Exchange and Returns)

WHAT YOU'LL NEED TO HAVE • Minimum 2 years of related experience A DAY IN YOUR LIFE WITH US • Deliver an excellent meeting with the customer across all customer assignments. • Engage with customers in a friendly and confident manner to create a rewarding customer experience. • Contribute and achieve operational KPIs and goals to maintain customer loyalty. • Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience. • Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again. ABOUT THIS WORK AREA At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing) In the IKEA world, this position is officially referred to as Customer Experience Co-worker III The starting rate/ salary for this position is 20.15 CAD

Deliver an excellent customer experience across all assignments and engage with customers in a friendly manner. Support colleagues and stakeholders to develop knowledge and skills in customer experience.

A minimum of 2 years of related experience is required. The role involves contributing to operational goals and maintaining customer loyalty.

• Wellness Days • Health Insurance • Dental Insurance • Vision Insurance • RRSP • Annual Bonus • Flexible Spending Account • Life Insurance • Merchandise Discounts • Restaurant Discounts • Parental Leave • Bereavement Leave • Employee Assistance Program

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Problem Solving
• Teamwork
• Customer Engagement
• Operational KPIs
• Feedback Gathering
• Relationship Building
• Multichannel Retail
• Conflict Resolution

• Customer Service & Support
• Retail

Minimum experience

2+ years

Apply by

Jan 12, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable