Customer Experience Team Leader I (Checkouts)

WHAT YOU'LL NEED TO HAVE • Minimum 2 years of related experience A DAY IN YOUR LIFE WITH US • Secure the customer experience assignment, strategy implementation and responsibility for its performance. • Lead the customer team and collaborate with key stakeholders to ensure a rewarding customer experience. • Analyse and ensure performance standards of the team are met and corrective actions are implemented to ensure an excellent customer experience. • Lead the process of onboarding, training and development of the competence of co-workers. • Analyse customer feedback to eliminate and prevent the causes of negative customer experience. ABOUT THIS WORK AREA At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing) In the IKEA world, this position is officially referred to as Customer Experience Team Leader I The starting rate/ salary for this position ranges from 49120 CAD to 67540 CAD and will be based on relevant work experience.

Lead the customer experience team and collaborate with stakeholders to ensure high performance and a rewarding customer journey. Responsible for onboarding, training co-workers, and analyzing feedback to eliminate causes of negative customer experiences.

Candidates must have a minimum of 2 years of related experience. The role requires the ability to lead teams and implement performance-driven strategies in a retail setting.

• Wellness days • Extended health coverage • Dental coverage • Vision coverage • RRSP with IKEA contribution matching • Annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts • Parental leave • Bereavement leave • Employee assistance program

• Team LeadershipPreferred
• Retail operationsPreferred
• OnboardingPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Experience Management
• Performance Analysis
• Onboarding
• Training and Development
• Stakeholder Collaboration
• Customer Feedback Analysis
• Retail Operations
• Strategy Implementation

• Retail
• Customer Service & Support
• Management & Leadership

Minimum experience

2+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable