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- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Service Coordinator manages and schedules service technicians to ensure efficient service delivery and maintenance for customers. They are responsible for facilitating site requirements, monitoring technician availability, and maintaining accurate service records and reports.
Job details
Position Title: Service Coordinator Department: Service Location: Adelaide Reports To: Service Manager Direct Reports: N/A Written By: General Manager, Aftermarket Date: 28 May 2024 Job Objective: The Service Coordinator is responsible for managing and coordinating services to ensure effective and efficient service delivery to customers. This role involves working closely with service technicians, customers, and other stakeholders to develop and implement service plans, monitor progress, and ensure high quality service delivery. Duties and Responsibilities: Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs. Optimise scheduling to ensure efficient use of service technician time and resources. Facilitate all site entry and mobilisation requirements. Monitor service technician availability and adjust schedules to accommodate urgent requests and changes. Assess the service needs of customers and recommend appropriate service plans tailored to their needs. Ensure all costs are applied to service work orders in a timely manner. Generate invoices post-service, in line with company guidelines. Maintain and update relevant databases. Maintain accurate and up to date records of customer interactions and service delivery. Prepare reports on service utilisation, customer outcomes and effectiveness. Assist in developing and improving service coordination processes and procedures. In addition to the duties outlined above, you are also required to perform such other duties as may be directed by your supervisor or management provided these are within your competency or training. Relationships: Internal: Communicate effectively with service technicians to coordinate quick and efficient service delivery. Foster positive working relationships with service technicians, ensuring clear communication and support. Collaborate with other departments, such as sales and parts, to ensure seamless service delivery. External: Communicate effectively with customers to coordinate quick and efficient service delivery. Develop and maintain external relationships. Perform regular follow-ups to ensure ongoing customer satisfaction. Qualifications, Experience, Knowledge, Skills, and Abilities: Excellent organisational and time management skills. Strong communication and interpersonal skills. Ability to work collaboratively within a team and with external parties. Analytical Thinking Problem-solving skills and attention to detail. Ability to handle high-pressure situations and urgent requests with composure. Proficiency in scheduling software and MS Office Suite. Key Result Areas (linked to performance review): Adaptability Communicating Customer Focus Drive for Results Relationship Building Professional Associations: Licenses: ‘C’ class driver’s license Authority: As per DOA
What you’ll do
The Service Coordinator manages and schedules service technicians to ensure efficient service delivery and maintenance for customers. They are responsible for facilitating site requirements, monitoring technician availability, and maintaining accurate service records and reports.
Requirements
The role requires excellent organizational, time management, and communication skills, along with the ability to handle high-pressure situations. Proficiency in scheduling software and the MS Office Suite is essential for managing service operations effectively.
Listed skills
- scheduling · Preferred
- Time management · Preferred
- Communication · Preferred
- interpersonal skills · Preferred
- Problem solving · Preferred
- Attention to detail · Preferred
- Customer service · Preferred
- Reporting · Preferred
- data management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Scheduling
- Time management
- Communication
- Interpersonal skills
- Analytical thinking
- Problem-solving
- Attention to detail
- MS Office Suite
- Customer service
- Reporting
- Data management
- Service coordination
- Performance Review
- Invoicing
- Management
- Coordinating
- Problem Solving
- Detail Oriented
- Relationship Building
- Adaptability
- Microsoft Office
- Interpersonal Communications
- Sales
- Customer Service
- Time Management
- Report Writing
- Composure
- Analytical Thinking
Job areas
- Customer Service & Support
- Administrative
- Logistics
- Management & Leadership
- Service Coordinator
- Administrative Clerk / Coordinator
- General Office Clerks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive