Case Manager, MAP

Job summary

Provide one-on-one settlement support, goal setting, and community resource navigation for newcomers and refugees. Facilitate workshops, maintain accurate client records in a database, and perform outreach to assist clients in establishing community connections.

Job details

Position: MAP Case Manager Language: Arabic is required for this position. Additional languages, such as Tigrinya, are considered an asset. Program: Moving Ahead Program (MAP) Type: Full-time, Regular Schedule: Hybrid, 35 hours per week, Monday – Friday Duration: ASAP – March 31, 2027 Locations: Vancouver and New Westminster Posting Date: September 11, 2026 Closing Date: September 25, 2026 Why Choose Us! Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations. Summary This position offers one-on-one support and accompaniment to assist clients with settlement needs and help them establish meaningful connections within the community. The role focuses on outreach work, including accompanying clients to various locations, services, and community agencies. How You Will Make a Difference Based on needs identified during initial assessments, assist clients in setting goals and priorities and develop a realistic action plan, including personalized one-on-one and/or family support, settlement information, individual and group workshops, practical assistance, and supported access to services. Provide ongoing monitoring of the action plan, including quarterly review of needs. Provide individual orientations and referral group orientation sessions to assist in settlement and community connections. These include understanding Canadian culture and norms of conduct, and the responsibilities of immigrants and refugees as beneficiaries of these services and systems public services, community resources such as legal, school, medical care, and social service systems, and how to access services and community resources such as legal, school, medical care, and social service systems, and the responsibilities of immigrants and refugees as beneficiaries of these services and systems. Arrange for the provision of interpretation services as required, playing a crucial part in the settlement journey of each client. Based on their assessed needs, refer and/or accompany clients to appropriate community resources. Assist clients in accessing services, making appointments, and completing forms. As required, provide enhanced support and short-term adjustment counselling on specific settlement-related issues that may hinder the settlement process, e.g., family and cultural adjustment and navigating specific immigration processes. Enter client information and service interventions into a centralized database immediately after client service has been provided. Provides narrative into reports as required. Organize and facilitate workshops, arranging for external speakers as appropriate. Perform service bridging by serving as a resource to clients and staff of external agencies regarding cultural interpretation of issues, client needs and related projects and services. Participate in approved sectoral and community networks. In the first language, may develop resource materials. The role occasionally involves recruiting clients to participate in services and programs. This is a hybrid position; however, the role is primarily office-based, with employees having the option to work from home twice per month. Perform other duties as required. What You Bring Diploma in Social Sciences, counselling, or a related discipline and a minimum of two (2) years of experience in a client-oriented position, preferable in an immigrant settlement services-related field OR an equivalent combination of education, training, and experience. Fluency in Arabic is required for this particular position. Training in conflict resolution, case management and/or coaching is preferred. Training in gender-based analysis (GBA), LGBTQI, Indigenous history, culture, and reconciliation. Ability to communicate effectively in written and oral English at all levels of the organization. Experience and a strong understanding of case planning and case management principles and techniques (specific to staff involved in case management) Strong working knowledge of settlement integration issues facing vulnerable immigrant and refugee youth and young adults. Demonstrated cultural competency and commitment to working effectively with diverse populations. Solid understanding of mental health issues affecting vulnerable immigrant and refugee youth, young adults, adults and their families. Knowledgeable about local community resources, particularly professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the clients. Demonstrated ability to manage time and resources effectively. Current knowledge of legislation, services and information affecting immigrants and refugees, including issues facing newcomers. Demonstrated experience in developing and facilitating groups. Organizational and decision-making skills. Ability to set and maintain boundaries with clients and manage self-care. Ability to work in a team with internal and external stakeholders Position Competencies Ethics and Integrity: Consistently makes decisions with integrity and builds trust through transparency, fairness and accountability. Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships. Bias Awareness: Demonstrate self-reflection on how personal identities, biases, and experiences influence perspectives and decisions. Actively mitigates bias and engages others to foster equity, inclusion, and respectful interactions. Intersectionality: Demonstrates and applies knowledge of how overlapping identities shape unique lived experiences and can create varied forms of privilege or oppression. Core Organization Competencies Delivering Results: Consistently achieves results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes. Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment. Valuing Diversity: Actively contribute to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources ISSofBC Value Proposition Hiring Salary: $27.26 - $38.20 per hour Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees. 105 hours of vacation and 35 hours of personal leave Extended health and dental benefits Employee and Family Assistance Program (EFAP). Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5% Inclusive culture and supportive workplace with opportunity for innovation and development. Values-based organization with collaborative peers with a wide range of backgrounds and talents. We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated. If You are Passionate about Making a Difference, Apply Now!

What you’ll do

Provide one-on-one settlement support, goal setting, and community resource navigation for newcomers and refugees. Facilitate workshops, maintain accurate client records in a database, and perform outreach to assist clients in establishing community connections.

Requirements

Requires a diploma in Social Sciences, counselling, or a related discipline with at least two years of experience in a client-oriented role. Fluency in Arabic is mandatory, along with strong knowledge of settlement issues and cultural competency.

Benefits

• Extended health and dental benefits • Employee and Family Assistance Program • Employer RRSP contribution • Vacation leave • Personal leave

Listed skills

• Time management · Preferred
• Mental Health Support · Preferred
• Decision Making · Preferred
• case management · Preferred
• Coaching · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Settlement services
• Conflict resolution
• Coaching
• Cultural competency
• Mental health support
• Community outreach
• Database management
• Workshop facilitation
• Arabic fluency
• Client assessment
• Referral coordination
• Interpersonal communication
• Time management
• Decision-making
• Influencing Skills
• Workplace Inclusivity
• Influencing Without Authority
• Accountability
• Workshop Facilitation
• Ethical Standards And Conduct
• Planning
• Goal Setting
• Arabic Language
• Reconciliation
• Mental Health
• Case Management
• Decision Making
• Communication
• Conflict Resolution
• Disabilities
• English Language
• Family Support
• Settlement
• Innovation
• Legislation
• Public Service
• Relationship Building
• Social Sciences
• Time Management
• Tigrinya Language
• Value Propositions

Job areas

• Social Services
• Management & Leadership
• Administrative
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers