Asset Recovery Representative

Job summary

Respond to client calls and inquiries, manage voicemail and callbacks, enter orders, and complete related administrative tasks. Support sales transactions by collecting payments and documentation and retrieving products, while preparing management reports and providing weekly progress updates.

Job details

HME is a leading Canadian provider of home medical equipment, mobility, accessibility, and healthcare solutions. With over 45 years of experience, we proudly support clients, healthcare professionals, hospitals, and long-term care homes across Ontario. As a family-founded, Canadian-owned company, we are committed to improving lives through exceptional service, innovative solutions, and a workplace culture that values teamwork, growth, and making a difference. The Opportunity HME, a member of IMP Group’s investment portfolio, is currently seeking an Asset Recovery Representative to join our team. HME is one of Canada's largest independently owned providers of home medical equipment, mobility solutions, and clinical support services. For more than 45 years, we have helped individuals, healthcare professionals, and organizations enhance quality of life through innovative products and services. Proudly Canadian-owned, HME offers mobility and accessibility solutions, rehabilitation equipment, home safety products, long-term care support, and equipment service programs. We are committed to exceptional customer service, professional growth, collaboration, and a culture built on integrity, accountability, innovation, and respect. Join a team dedicated to making a meaningful difference in the lives of the people and communities we serve every day. What You Will Do Provide exceptional customer service by answering calls, responding to client inquiries, and completing call backs. Monitor and manage voicemail messages, ensuring all client inquiries are addressed promptly and appropriately. Complete order entry as needed, and related administrative tasks. Collaborate with the sales team to finalize sales transactions, collect payments, obtain required documentation, and retrieve product. Prepare, maintain, and distribute reports as requested by management. Provide weekly progress reports on all responsibilities What We Offer You Wage: CA$43,000.00 - CA$45,000.00 Employer paid group benefits What You Need To Succeed High School Diploma Post-secondary education is considered an asset Good working knowledge of Microsoft Word, Excel, and POS-based software Experience with Excel is considered an asset Working knowledge of medical or rehabilitation equipment is considered an asset Proven experience in sales and customer service Experience in conflict resolution and de-escalation Strong interpersonal and verbal communication skills Comfortable communicating with clients and healthcare professionals by phone and in person Excellent time management skills with the ability to prioritize and multitask Ability to work effectively and collaboratively with others Self-motivated with a proactive approach to work If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, we want to hear from you! Apply online with your resume by October 23rd, 2026. HME is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

What you’ll do

Respond to client calls and inquiries, manage voicemail and callbacks, enter orders, and complete related administrative tasks. Support sales transactions by collecting payments and documentation and retrieving products, while preparing management reports and providing weekly progress updates.

Requirements

A high school diploma is required, while post-secondary education and experience with Excel or medical and rehabilitation equipment are considered assets. Candidates should have sales and customer service experience, strong communication and conflict-resolution skills, proficiency with Microsoft Office and POS software, and the ability to prioritize tasks and work collaboratively.

Benefits

• Employer-Paid Group Benefits

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Conflict Resolution
• De-Escalation
• Verbal Communication
• Interpersonal Communication
• Time Management
• Prioritization
• Multitasking
• Teamwork
• Microsoft Word
• Microsoft Excel
• Point-of-Sale Software
• Order Entry
• Payment Collection
• Medical Equipment Knowledge

Job areas

• Customer Service & Support
• Sales
• Healthcare
• Administrative

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