Medical Information Manager (Canada)

Job summary

Provide accurate, balanced, and timely medical and scientific information to healthcare professionals, consumers, and internal customers, and develop and maintain standard and customized response content. Coordinate with third-party contact centers, support training and analytics, maintain medical information systems, and ensure compliance with ethical, legal, regulatory, and company requirements.

Job details

Medical Information Manager (Canada) We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it? We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you. We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly differentiated experience for you. Medical Information Manager You will be responsible for: Delivers high-quality, balanced and timely written or verbal medical and scientific information upon the request of health care professionals and consumers. Researches the appropriate sources of data / information to provide a quick, accurate and thorough response. Contributes to the development (research, outline, compose, review) and maintenance of standard and custom medical information responses in various formats to address vast array of inquiries. Liaises with third party contact center as it relates to Compliance with workflow procedures and standards Inquiries requiring escalation or customization Corrections resulting from quality control / case review activities New hire or ongoing therapeutic area/product training, as applicable Supports the generation of therapeutic area metrics and analytics; maintains in-depth understanding of historic trends and insights of inquiries received. Maintains up-to-date medical information and knowledge management systems / repositories Understands and effectively applies and complies with appropriate ethical, legal and regulatory standards, including those for responding to unsolicited requests for information, on / off label inquiries, and product promotion. As applicable, reports any product quality complaints and adverse events to Quality Assurance / Drug Safety per corporate policies. Your impact: The Global Medical Information Manager will sustain and promote company’s professional standing and integrity amongst patients, health care professionals and the pharmaceutical / biotech industry by delivering high quality responses to unsolicited requests for information. The Specialist is responsible for providing accurate, timely, balanced and up-to-date medical and scientific information to internal and external customers, globally. This role is responsible for developing and maintaining current, broad, and in-depth knowledge of pathophysiology, pharmacotherapy, and patient outcomes associated with assigned Alexion products and disease states. The employee carries out this role in accordance with departmental SOPs, corporate policy and other legal and regulatory requirements. Must have: Qualifications Experience in medical information function, including knowledge of regulations / guidelines and operations Strong oral and written communication skills Ability to work in team environment and collaborate with global medical information and cross-functional business partners Excellent people and project management skills Knowledge of IRMS medical information database (preferred) Experience with writing medical information content such as standard response letters Experience in managing others within medical information department Education PharmD, PhD, or MD Compensation: $140,000 to $150,000CAD EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

What you’ll do

Provide accurate, balanced, and timely medical and scientific information to healthcare professionals, consumers, and internal customers, and develop and maintain standard and customized response content. Coordinate with third-party contact centers, support training and analytics, maintain medical information systems, and ensure compliance with ethical, legal, regulatory, and company requirements.

Requirements

Requires experience in medical information, including knowledge of relevant regulations, guidelines, and operations, along with strong written and oral communication skills. Candidates should have experience developing medical information content and managing others, strong collaboration and project management abilities, and a PharmD, PhD, or MD; knowledge of the IRMS database is preferred.

Listed skills

• written communication · Preferred
• Training · Preferred
• Regulatory Compliance · Preferred
• Team Collaboration · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Information Management
• Medical and Scientific Writing
• Oral Communication
• Written Communication
• Regulatory Compliance
• Medical Information Content Development
• Research
• Project Management
• People Management
• Team Collaboration
• Therapeutic Area Knowledge
• Metrics and Analytics
• Knowledge Management
• Adverse Event Reporting
• Quality Complaint Reporting
• Training

Job areas

• Healthcare
• Management & Leadership
• Science & Research
• Consulting

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