Enforcement Officer - Smith Falls

The Enforcement Officer ensures that all parking rules are followed without exception. The Parking Enforcement Officer must ensure we consistently meet the client’s expectations by providing excellent customer service. They are also the ambassador for the company as well as the venue. Will complete monthly audits and report back any issues found on the site when patrolling Schedule One hour of enforcement three days a week at the Smith Falls Via Rail station located at 46 Union St, Smiths Falls, ON K7A 5C4. Flexible on when that hour is performed. 3 hours per week. Responsibilities Patrol an assigned area Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system) Identify vehicles in violation of parking codes Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles Observe and report hazardous conditions such as replacement of unsafe signage within lot, etc. Prepare and maintain required records, records of parking enforcement, operational records and records of quoted quotations Maintain assigned equipment and supplies such as hand-held computers, quote book, etc. Provide information to the public regarding parking regulations and facilities Inform the public about policies, services or procedures Identify stolen, and counterfeit parking permits Duties as assigned by manager Qualifications Excellent interpersonal and customer service skills Cautious and courteous driver, with a valid full provincial drivers license and a clean driving record Confidence in problem solving and ability to manage stressful situations Ability to clearly and accurately communicate both written and verbally Ability to work efficiently under pressure in a fast-paced environment Basic knowledge of handheld computer, personal computer (Windows XP/Mobile) and mobile phone features Assets Enthusiasm for on-going learning, coaching, and training Results-oriented individual with a concern for accuracy and customer relations Exceptional time management and organizational capabilities Flexible schedule and ability to work evenings and weekends if necessary #IPC2 The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials. We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview

The Enforcement Officer is responsible for ensuring compliance with parking rules and providing excellent customer service. They will patrol the assigned area, issue warnings, and report any issues found during patrols.

Candidates should possess excellent interpersonal and customer service skills, along with a valid driver's license and a clean driving record. The role requires the ability to communicate effectively and manage stressful situations.

Identified from the job description. Confirm important requirements above.

• Interpersonal Skills
• Customer Service
• Problem Solving
• Communication
• Time Management
• Organizational Skills
• Driving
• Attention to Detail
• Record Keeping
• Public Information
• Hazard Reporting
• Equipment Maintenance
• Flexibility
• Stress Management
• Learning
• Coaching

Minimum experience

0+ years

Apply by

Dec 27, 2026