Indochino is North America’s #1 made-to-measure retailer with services in suits, tuxedos, casualwear, outerwear, and accessories for both men and women. Since 2007, Indochino has been committed to providing affordable custom wardrobes. By taking the luxurious made-to-measure experience direct to the consumer, we’ve created an elevated alternative to ready-to-wear. Customers step into the shoes of a designer to create custom suits, shirts, chinos, blazers and overcoats. They select from hundreds of fabrics and endless personalization options, including lapels, pockets, buttons, linings and monograms. These garments are then made to their precise measurements and shipped directly to their door within three weeks for a great fit, hassle free. Our immersive multi-channel experience enables customers to order their custom garments with ease online or in-person at one of over 30 showrooms across North America. We are proudly headquartered in Vancouver, Canada, with offices in Dalian, China, and employ over 600 people globally. To find out more about life at Indochino, visit: www.indochino.com/culture. If you are interested in joining our growing team, visit: www.indochino.com/careers. Our Purpose: To inspire confidence that people admire. Our Mission: To deliver 1,000,000 made-to-measure suits a year by 2020, through a commitment to innovation, design and the core values we live by. Our Core Values: - We Are Customer Inspired - We Are Innovative - We Collaborate and Empower - We Are Accountable - We Are Data Driven - We Are Product Proud
On-site · Vancouver
The Style Guide is responsible for driving sales performance through expert styling advice, personalized customer consultations, and managing the fitting and alteration process. They also maintain showroom operations, including merchandising, inventory management, and fostering long-term customer relationships.
Hybrid
The Retail Financial Operations Analyst supports the accuracy and integrity of retail financial activity by reviewing and processing approved refunds, customer appeasements, payment disputes, chargebacks, price overrides and other transaction exceptions. The role monitors spending against budget, identifies recurring cost drivers and provides clear insights that help reduce financial risk and improve the customer experience. This position works closely with Finance, Retail Leadership, Customer Experience and other business partners to ensure transactions are handled accurately, consistently a…
On-site · Edmonton
Drive sales performance by providing expert styling advice and managing personalized customer consultations. Conduct accurate garment fittings and collaborate with tailors to ensure high-quality custom menswear delivery.
Hybrid
This role collaborates with the Senior Art Director & Senior Graphic Designer to bring creative vision to life through a blend of hands-on asset creation, AI‑assisted workflows, and scalable creative systems. This role is responsible for generating original AI‑driven visual assets, extending and adapting Senior Art Director to create imagery, and building repeatable processes that enable high-quality creative output at scale. It is a collaborative and execution-oriented role that sits at the intersection of creative craft, technology, and production efficiency. This role will amplify the crea…
On-site · Burnaby
The Assistant Showroom Manager drives sales performance and operational excellence by leading, coaching, and developing the showroom team. They are responsible for managing daily operations, overseeing fitting and alteration processes, and fostering high-value client relationships.
Hybrid
INDOCHINO is looking for a Director of Ecommerce & Digital Experience to redefine our digital experience and help shape the future of how customers engage with the brand. This role owns how customers discover, understand, and choose INDOCHINO across both appointment-led and ecommerce journeys—and how we continue to engage them over time. Digital is the front door to our business. It’s where we educate customers on why custom suiting is better than off-the-rack, why INDOCHINO is the right choice, and why now is the right time to buy. This role is responsible for deeply understanding customer n…
