Ticket Runner

Job summary

The Ticket Runner is responsible for the overall maintenance of properties, including troubleshooting and repairing plumbing, electrical, and HVAC systems. They also schedule preventative maintenance and provide excellent customer service to residents by completing work orders in a timely manner.

Job details

Description Indus Management Group is a property management company in Houston specializing in renovating and restoring distressed multifamily properties. With our first acquisition in 2002, Indus Management Group currently manages 38 apartment complexes in the Houston area. We specialize in the Class B & C property space, with over 10,000 units under management. Our goal has always been and continues to be to convert distressed properties into uplifted communities. Job Summary: The Ticket Runner ensures overall maintenance of the property by troubleshooting and repairing all aspects of the apartments, leasing office, and property areas. This includes, but is not limited to plumbing, electrical, heating/cooling, carpentry, appliances, painting, and drywall. Education: None Experience: Minimum one (1) year of maintenance experience in the multifamily property management industry License/Certification(s): Valid state driver’s license and current automobile insurance Knowledge/Skills/Abilities: English/Spanish fluency Basic computer and smartphone skills Effective verbal communication and customer service skills Demonstrates professional and respectful behavior Ability to perform physical labor and to lift heavy objects Ability to understand and execute basic instructions Ability to multi-task, use good judgment, and contribute to a team approach to work Must be able to lift, pull, push, and carry at least 50 pounds Ability to travel locally to onsite communities, the corporate office, affiliated organizations, and local municipalities Requirements Principal Responsibilities: Must be willing to work on call as needed Must have a professional, neat, and clean appearance daily Schedules and completes preventative maintenance of units Works within the safety guidelines outlined by the Maintenance Manager and/or the Company With own maintenance tools, repairs structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors May maintain and assist in the repair of HVAC systems as required Maintains property by reporting issues and assisting with cleanup, landscaping, etc. Executes electrical, plumbing, carpentry, masonry, and painting tasks as required Provides excellent customer service to residents and internal stakeholders Prioritizes resident service requests/work orders and ensures they are completed in a timely fashion Performs exterior building light checks and assists with repairs and replacement as required Must be proficient in the use of general maintenance equipment, including, but not limited to, hand tools, paint equipment, electrical saws, ladders, and associated required safety equipment Principal Responsibilities continued: Reviews closed tickets daily and seeks resident feedback Other duties as assigned We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

What you’ll do

The Ticket Runner is responsible for the overall maintenance of properties, including troubleshooting and repairing plumbing, electrical, and HVAC systems. They also schedule preventative maintenance and provide excellent customer service to residents by completing work orders in a timely manner.

Requirements

Candidates must have at least one year of maintenance experience in the multifamily property management industry and possess a valid driver's license. The role requires the ability to perform physical labor, lift at least 50 pounds, and work on an on-call basis as needed.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Safety Compliance · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Plumbing
• Electrical
• Heating/Cooling
• Carpentry
• Appliance Repair
• Painting
• Drywall
• Preventative Maintenance
• Customer Service
• Troubleshooting
• Smartphone Skills
• Verbal Communication
• Physical Labor
• Time Management
• Safety Compliance
• Hand Tools
• Bilingual (Spanish/English)
• Smartphone Operation
• Lifting Ability
• Masonry
• Valid Driver's License
• Drywall (Installation And Repair)
• HVAC
• Management
• Electric Heating
• Property Management
• Landscaping
• Preventive Maintenance
• Multitasking
• Sawing
• Troubleshooting (Problem Solving)
• Verbal Communication Skills

Job areas

• Trades
• Construction
• Customer Service & Support
• Management & Leadership
• Valet Runner
• Maintenance Helper / Assistant
• Odd Job Persons
• Helpers--Installation, Maintenance, and Repair Workers

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