PT Supportive Housing Coordinator

Job summary

The Housing Support Worker provides direct support to tenants with mental health and substance use concerns to maintain housing stability through personal service plans. They work within an interdisciplinary team to coordinate care, facilitate group programming, and manage daily housing operations.

Job details

Come Build Hope and Homes with Us! Supportive Housing Coordinator- Part Time King William Program- 253 King William St., Hamilton, ON 24 units of Specialized Supportive Housing Compensation: $21.68 -$26.06 Closing Date for Applications: September 18, 2026 Position Description: Working as part of the interdisciplinary team, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community. Also, working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to tenants. This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations. As this program will be supporting tenants from Black and racialized communities, we are seeking a Housing Support Worker who self-identifies as a visible minority or Black, understanding the challenges faced by the BIPOC community (Black, Indigenous, and People of Color). What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives. About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model Hours of Work: 16-24 hours per week. The program operates 7 days a week, including public holidays. Flexibility is required to meet program needs, which will include evening and weekend hours. WHAT YOU WILL BE DOING: Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust. Comfort and familiarity with a harm reduction approach. Come alongside residents to develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools. Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery. Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management. Strong familiarity with local resources. Confident in utilizing crisis management and intervention skills. Respond to resident complaints/concerns with care, compassion, and efficiency. Reinforcing residents’ life skills, including spiritual, social, and coping skills. Assist with intake and orientation of new residents. Develop and facilitate relevant group programming. Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records. Leadership Consistently show initiative and engage in creative problem solving. Experience leading and/or guiding internal teams to accomplish shared goals. Ability to take the lead on internal program development and projects. Established relationships with community partners within the local social service sector Reinforce a positive workplace culture and tone through your skilled verbal and written communication. Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability. Play a coordinating role on the team around duties such as apartment checks and pest management. Comfort and familiarity with landlord responsibilities such as pest management, rent collection, and eviction prevention. Support, Direction, and Commitment to Interdisciplinary Team Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, pest management protocols, community events, meal delivery, and other supports as necessary. Support unit vacancies and turnover. Support and welcome volunteers. Assist in the orientation and support of staff, students and volunteers. Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available. Follow applicable regulations, policies and procedures. Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units. Health, Welfare and Safety Practices Maintaining a safe and healthy working environment Upholding organizational policy and procedures Using appropriate procedures when responding to emergency situations Complete required safety checks and inspections as assigned. Attending and participating in all required training to maintain and develop new skills Other duties as required WHAT YOU WILL BRING: Degree or diploma in a related field, or equivalent and related experience. Experience working in mental health and/or addictions is beneficial with harm reduction approaches to substance use Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell Demonstrated ongoing learning and experience around supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice, etc.) Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs. A client centered approach, using trauma-informed strategies to support residents A warm, sensitive and caring approach with a genuine interest in supporting a diverse population of people living with mental illness Strong communication, listening, interview and assessment skills, as well as critical thinking and problem-solving abilities Effective crisis intervention and conflict management skills Ability to work effectively in a high stress environment, work independently, be flexible, organized, responsible and take initiative Excellent written, verbal, time management and organizational skills A commitment to interpersonal collaborative teamwork and care and continuous professional development Familiarity with SPDAT/ the Ontario Common Assessment of Need is an asset Committed to upholding and modeling the standards set out in the organization’s Mission Statement, Statement of Faith, Code of Conduct and other operating standards and policies We want you to thrive: Vacation: 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period Onboarding Process: We provide an extensive onboarding process that includes virtual training, in person training and shadowing other staff. Professional and Personal Development: We provide an Annual Spring Leadership Conference to grow professionally and a Fall Spiritual Nature Retreat to rest and recharge with co-workers. Trainings on topics related to the StrengthsFinder assessment, Indigenous Cultural Safety, 2SLGBTQIA+ Awareness, Non-Violent Crisis Intervention, First Aid, Naloxone Administration and Suicide Prevention. Plus, many more robust internal trainings that walk staff through the ins and outs of supporting those with complex needs. Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith. Inspired to JOIN OUR TEAM? We invite you… To APPLY: Please forward your cover letter and resume via our sister company website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified. Indwell uses AI-assisted tools in the hiring process with human oversight where final employment decisions are made by people. We are committed to using these technologies in a manner that is fair and transparent. Personal information submitted will be used only for employment opportunities within Flourish in accordance with the Freedom of Information and Privacy Act. Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process.

What you’ll do

The Housing Support Worker provides direct support to tenants with mental health and substance use concerns to maintain housing stability through personal service plans. They work within an interdisciplinary team to coordinate care, facilitate group programming, and manage daily housing operations.

Requirements

Candidates must possess a degree or diploma in a related field and have experience in mental health or addiction services. A valid Police Vulnerable Sector Check and current First Aid/CPR certification are required.

Benefits

• Vacation • Sick and personal appointment time • Professional development • Leadership conference • Spiritual nature retreat • Internal training programs • Social events

Listed skills

• crisis intervention · Preferred
• Problem solving · Preferred
• Mental Health Support · Preferred
• case management · Preferred
• Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Crisis intervention
• Mental health support
• Addiction services
• Harm reduction
• Trauma-informed care
• Conflict management
• Assessment skills
• Documentation
• Interdisciplinary teamwork
• Life skills coaching
• Communication
• Problem solving
• Cultural safety
• Anti-racist practice
• Trauma Informed Approaches
• Organizational Skills
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Resilience
• Compassion
• Knowledge Transfer
• Program Development
• First Aid
• Research
• Artificial Intelligence
• Mental Health
• Management
• Case Management
• Medical Records
• Common Assessment Framework
• Conflict Management
• Creative Problem Solving
• Crisis Intervention
• Crisis Management
• Critical Thinking
• Cultural Safety
• Leadership
• Problem Solving
• Life Skills Development
• Medication Administration
• Mental Diseases
• Proactivity
• Rent Collection
• Suicide Intervention
• Supportive Housing
• Time Management
• Virtual Training
• Writing
• Coordinating

Job areas

• Social Services
• Healthcare
• Supportive Housing Case Manager
• Social / Human Services Specialist
• Social Work Associate Professionals
• Community and Social Service Specialists, All Other