Assistant Restaurant Manager

Lead the floor. Develop the team. Create memorable experiences. Join the team at Balam, one of Whistler’s most popular restaurants, and take the next step in your hospitality leadership career. Why Join Us? Work and live in one of Canada’s most iconic mountain communities while enjoying: $24-26/hour + tips Education Allowance to support continued professional development Staff meal and non-alcoholic beverage while on shift 40% employee discount across Infinity Enterprises Group food & beverage locations Partner discounts on hotels, retail, car rentals, entertainment and more through CFIB What You’ll Do Lead daily restaurant operations and service Maintain a strong presence on the floor and support the team during busy periods Create memorable guest experiences and confidently handle service recovery Lead pre-shifts and reinforce service standards and product knowledge Coach, support and develop servers, bartenders, hosts and support staff Manage reservations, waitlists, seating flow and table turns Keep communication strong between FOH and BOH Support VIPs, large parties, special requests and events Monitor labour and make staffing adjustments based on business levels Support inventory counts and gain exposure to restaurant financial performance Maintain FoodSafe, Serving It Right, health, safety and WorkSafeBC standards Identify opportunities to continuously improve service and operational efficiency The role combines hands-on floor leadership with responsibility for guest experience, service flow, reservations and developing a strong team. What We’re Looking For 2–3+ years of restaurant or hospitality experience Experience in a full-service, high-volume restaurant environment Previous Supervisor, Lead Server or restaurant leadership experience A genuine passion for hospitality and creating great guest experiences Strong people leadership, coaching and communication skills Confidence managing a busy restaurant floor A positive, hands-on and solutions-focused approach Strong organization and the ability to remain calm under pressure POS experience; Toast is an asset Reservation system experience; Tock is an asset Serving It Right and FoodSafe certification, or ability to obtain upon hire The position calls for high-volume, full-service experience and demonstrated ability to lead teams and manage service execution. You’ll have the opportunity to strengthen your skills in team leadership, guest experience, floor management, labour, inventory and restaurant financial performance while working closely with the General Manager and broader leadership team. If you love the energy of a busy restaurant, enjoy developing people and are ready for more responsibility, we’d love to meet you!

Lead daily restaurant operations and floor service while ensuring memorable guest experiences and efficient service flow. Coach and develop the front-of-house team and monitor operational metrics like labor and inventory.

Requires 2-3+ years of high-volume full-service restaurant experience with previous leadership or supervisory roles. Must possess strong people management skills and hold or be able to obtain FoodSafe and Serving It Right certifications.

• Education Allowance • Staff Meal • Non-alcoholic Beverages • Employee Discount • Partner Discounts

• OrganizationPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Floor Leadership
• Team Development
• Guest Experience Management
• Service Recovery
• Staff Coaching
• Reservation Management
• Labor Monitoring
• Inventory Management
• Financial Performance Analysis
• Health and Safety Compliance
• Communication
• Organization
• Toast POS
• Tock Reservation System

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Oct 2, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available