Medical Office Assistant

Job summary

Welcome clients and manage front-office communications, appointments, records, insurance verification, referrals, correspondence, and filing. Support clinicians and collaborate with clinical and administrative staff to maintain efficient clinic operations and quality client care.

Job details

Company Description Infinity Health is Canada’s largest Indigenous-owned rehabilitation services provider, delivering accessible, client-centered healthcare across the country. Since 2009, the organization has supported individuals in overcoming injuries and illness through a broad range of services, including rehabilitation therapies, mental health support, and return-to-work programs. With clinics and community-based programs in BC, Alberta, and Ontario, Infinity Health partners with municipal, provincial, and federal entities to serve diverse and underserved populations. The team is committed to increasing healthcare accessibility and fostering economic reconciliation through exceptional, culturally informed care. Applicants can expect to join a mission-driven organization focused on improving health outcomes in communities across Canada. Role Description The Medical Office Assistant is a full-time, on-site role based in Calgary,AB . In this position, the team member will greet clients, manage phone calls, and ensure a welcoming, professional front-office environment. Daily responsibilities include appointment scheduling, updating client records, verifying insurance information, and supporting clinicians with administrative tasks. The role also involves coordinating referrals, handling incoming and outgoing correspondence, and maintaining organized filing and documentation systems. The Medical Office Assistant collaborates closely with clinical and administrative staff to support efficient clinic operations and a high standard of client care. Qualifications Strong client service and communication abilities, including professional phone etiquette and a courteous, inclusive approach to interacting with diverse populations. Proficiency in appointment scheduling and coordination, including managing calendars, confirming bookings, and handling follow-up reminders. Working knowledge of medical terminology and comfort with electronic medical records or clinic management systems. Experience with insurance verification and basic billing processes, ensuring accurate information collection and documentation. Administrative assistance skills, including data entry, document preparation, filing, and maintaining organized office systems. Attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced clinical environment. Previous experience in a medical or rehabilitation clinic setting is an asset; completion of a Medical Office Assistant or related healthcare administration program is preferred. Respect for cultural diversity and commitment to equitable, trauma-informed, and client-centered care.

What you’ll do

Welcome clients and manage front-office communications, appointments, records, insurance verification, referrals, correspondence, and filing. Support clinicians and collaborate with clinical and administrative staff to maintain efficient clinic operations and quality client care.

Requirements

Candidates should have strong client service and communication skills, scheduling and administrative abilities, familiarity with medical terminology and electronic medical records, and experience with insurance verification and basic billing. Attention to detail, reliability, comfort in a fast-paced clinical setting, and respect for cultural diversity are important; clinic experience and completion of a Medical Office Assistant or related program are preferred.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Appointment Scheduling · Preferred
• Data entry · Preferred
• document preparation · Preferred
• Filing · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Service
• Communication
• Phone Etiquette
• Appointment Scheduling
• Calendar Management
• Medical Terminology
• Electronic Medical Records
• Insurance Verification
• Basic Billing
• Data Entry
• Document Preparation
• Filing
• Referral Coordination
• Correspondence Management
• Attention to Detail
• Culturally Informed Care

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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