Collections Specialist - Telecom

Job summary

Manage collections for a portfolio of client accounts by communicating about outstanding balances, reconciling accounts, investigating payment discrepancies, and negotiating payment arrangements. Coordinate with clients and internal Sales, Accounts Receivable, and Billing teams to resolve issues, document collection activity, and escalate unresolved matters.

Job details

Collections Specialist Location: Toronto, ON – Onsite 5 days/week Duration: 3 months Start: ASAP Role Overview Seeking an experienced Collections Specialist to manage a portfolio of assigned client accounts. The role will focus on collecting outstanding balances, reconciling accounts and working with internal and external stakeholders to resolve billing and payment issues. Key Responsibilities Manage collections for an assigned portfolio of client accounts. Communicate with clients, primarily via email, regarding outstanding balances. Perform account reconciliations and investigate payment discrepancies. Work with clients, Sales, Accounts Receivable and Billing teams to resolve account issues. Negotiate payment arrangements and follow up on outstanding receivables. Maintain accurate documentation of collection activities and account status. Escalate unresolved issues as appropriate. Must-Have Qualifications 2+ years of Collections experience. Strong account reconciliation experience. Demonstrated negotiation and conflict-resolution skills. Experience resolving discrepancies involving clients and internal AR/Billing teams. Strong written and verbal communication skills. Strong attention to detail and organizational skills. Ability to independently manage a portfolio of accounts. Nice-to-Have Collections experience within the broadcast/media industry. Experience working with complex commercial/client accounts. Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

What you’ll do

Manage collections for a portfolio of client accounts by communicating about outstanding balances, reconciling accounts, investigating payment discrepancies, and negotiating payment arrangements. Coordinate with clients and internal Sales, Accounts Receivable, and Billing teams to resolve issues, document collection activity, and escalate unresolved matters.

Requirements

Requires at least two years of collections experience, strong account reconciliation skills, and experience resolving discrepancies with clients and internal Accounts Receivable or Billing teams. Candidates should demonstrate negotiation, conflict-resolution, communication, organizational, and attention-to-detail skills, and be able to independently manage an account portfolio.

Listed skills

• Collections · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Accounts receivable · Preferred
• Negotiation · Preferred
• Documentation · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Account Reconciliation
• Payment Discrepancy Investigation
• Negotiation
• Conflict Resolution
• Client Communication
• Accounts Receivable
• Billing Issue Resolution
• Payment Arrangements
• Portfolio Management
• Documentation
• Attention To Detail
• Organization
• Stakeholder Collaboration

Job areas

• Finance & Accounting
• Customer Service & Support

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