Communications Specialist

Job summary

Draft, edit, proofread, and distribute client-facing outage notifications and internal updates, translating technical information into clear, professional messaging. Coordinate incident communications across stakeholders and channels, manage templates and distribution lists, and support documentation, translation coordination, and process improvements.

Job details

Communications Specialist | Financial Services – Treasury & Payment Solutions We are seeking a detail-oriented Communications Specialist to join the Treasury & Payment Solutions division of a leading Canadian financial institution. This role focuses on delivering timely, accurate, and professional communications during technology outages and service disruptions, ensuring clients and internal stakeholders remain informed. Position Details Industry: Financial Services / Banking Line of Business: Treasury & Payment Solutions Location: Remote (GTA-based candidates preferred) Contract Duration: 6 months, with potential for extension Start Date: ASAP Compensation: $35–$43/hour (incorporated) Schedule: Monday–Friday, 6:00 AM–2:00 PM, with occasional 11:00 AM–7:00 PM shifts Key Responsibilities Draft, edit, proofread, and distribute client-facing communications, outage notifications, and internal updates. Translate technical information into clear, concise, and professional messaging. Manage incident notifications, distribution lists, and communication templates. Coordinate with internal stakeholders to ensure consistent messaging during service disruptions. Support communications across email, intranet, client portals, and other channels. Assist with translation coordination, incident documentation, and continuous process improvements. Required Qualifications 0–2 years of relevant experience in communications, marketing, journalism, or a related field. Post-secondary degree in Communications, Marketing, Journalism, or a related discipline. Excellent written communication, editing, and proofreading skills. Strong organizational skills, attention to detail, and ability to work under tight deadlines. Ability to remain composed and adaptable in fast-paced, time-sensitive situations. Strong interpersonal and collaboration skills. Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, and PowerPoint). Interest in financial services, particularly payments and commercial banking. Nice to Have Previous experience in financial services or banking. Advanced Excel proficiency. Experience with SharePoint or Confluence. Strong proofreading and editorial experience. French written and verbal communication skills. If you are an early-career communications professional with strong writing skills and an interest in the banking industry, we encourage you to apply. Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

What you’ll do

Draft, edit, proofread, and distribute client-facing outage notifications and internal updates, translating technical information into clear, professional messaging. Coordinate incident communications across stakeholders and channels, manage templates and distribution lists, and support documentation, translation coordination, and process improvements.

Requirements

Requires 0–2 years of relevant experience and a post-secondary degree in communications, marketing, journalism, or a related discipline. Candidates should have excellent writing and editing skills, strong organization and attention to detail, composure under tight deadlines, collaboration skills, and proficiency with Microsoft Office.

Listed skills

• written communication · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• Collaboration · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Teams · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Written Communication
• Editing
• Proofreading
• Incident Communications
• Technical Writing
• Stakeholder Coordination
• Distribution List Management
• Communication Template Management
• Incident Documentation
• Attention To Detail
• Organization
• Collaboration
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Teams

Job areas

• Marketing
• Customer Service & Support
• Finance & Accounting
• Administrative
• Creative & Media

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