IT Change Management Analyst – ITSM

Job summary

Coordinate and govern daily enterprise technology changes by reviewing change requests, facilitating change meetings, monitoring implementations, and mitigating scheduling conflicts. Conduct post-implementation reviews, track improvement actions, maintain ITSM processes and documentation, and provide metrics, guidance, and training to stakeholders.

Job details

IT Change Management Analyst – ITSM Location: GTA – Hybrid, 2–4 days onsite Duration: 12 months, with potential extension/conversion Start: October 19, 2026 Schedule: Rotating shifts of 7:00 AM–3:00 PM, 9:00 AM–5:00 PM or 11:00 AM–7:00 PM. Flexibility required. Travel: Candidates must be able to work from Toronto, Scarborough and Mississauga locations as required. Role Overview Seeking an experienced IT Change Management Analyst to support enterprise Technology Change Management within a large, complex IT environment. The role will coordinate and govern technology changes, review change requests, facilitate change-management activities and support continuous improvement of ITSM processes. Key Responsibilities Coordinate and execute the daily IT Change Management process. Review change requests for completeness, quality, risk, impact and compliance with established processes. Monitor technology change implementations and support change-related operational activities. Facilitate Change Post Implementation Reviews (CPIRs) and track improvement actions. Chair and facilitate Change Management meetings. Identify scheduling conflicts and support change collision mitigation. Serve as an SME for ITSM Change Management processes and tools. Support and improve ITSM policies, procedures and documentation. Produce and present Change Management metrics and reporting. Provide process guidance and training to technology stakeholders. Work closely with Incident, Problem, Configuration and other ITSM teams. Must-Have Qualifications 5+ years of IT operations / IT process management experience, including Change Management. Strong knowledge of ITIL Change Enablement / Change Management processes and procedures. ITIL v4 certification required. Hands-on ServiceNow experience. Experience reviewing technical documentation and technology change records. Experience with emergency changes, post-implementation reviews and change governance. Experience working within a large enterprise IT operations environment. IT technical support/operations background. Asset Management experience. Strong Microsoft Office skills. Strong technical writing, documentation and presentation skills. Nice-to-Have Financial services experience. ITIL v5 knowledge/certification. Experience working with multiple ITSM disciplines, including Incident, Problem and Configuration Management. Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

What you’ll do

Coordinate and govern daily enterprise technology changes by reviewing change requests, facilitating change meetings, monitoring implementations, and mitigating scheduling conflicts. Conduct post-implementation reviews, track improvement actions, maintain ITSM processes and documentation, and provide metrics, guidance, and training to stakeholders.

Requirements

Requires 5+ years of IT operations or process management experience, including Change Management, ITIL v4 certification, hands-on ServiceNow experience, and a technical support or operations background. Candidates must have experience with change governance, emergency changes, post-implementation reviews, technical documentation, asset management, and enterprise IT environments, along with strong communication and Microsoft Office skills.

Listed skills

• Asset Management · Preferred
• Technical Documentation · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Change Management
• ITIL Change Enablement
• ServiceNow
• Change Governance
• Change Request Review
• Risk And Impact Assessment
• Emergency Changes
• Post-Implementation Reviews
• Change Collision Mitigation
• ITSM Process Improvement
• Asset Management
• Technical Documentation
• Metrics And Reporting
• Microsoft Office
• Stakeholder Training
• IT Operations

Job areas

• Technology
• Management & Leadership

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