System Support Analyst

Job summary

The System Support Analyst will provide application support for various business platforms and manage incoming support tickets via Jira. They will investigate issues, coordinate resolutions with vendors, and collaborate with stakeholders to improve application stability.

Job details

We are looking for a System Support Analyst for a 1 year contract with high possibility of extension. Role is hybrid with 4 days a week on site in Downtown Toronto. Responsibilities Provide application support across business applications, including Salesforce, Microsoft Dynamics, Charles River, Microsoft Power Apps, and W360. Triage and manage incoming support tickets through Jira. Investigate application issues, identify root causes, and coordinate resolutions with vendors and development teams. Work closely with business users to understand issues, requirements, and process impacts. Participate in projects, enhancements, upgrades, and initiatives, taking ownership of assigned tasks through implementation. Support testing, releases, and successful transition of changes into production. Troubleshoot application issues after hours when required. Create and maintain support guides, troubleshooting documentation, and process documentation. Collaborate with business and technology stakeholders to improve application stability and user experience. Must Have Hands-on application support / application analyst experience. Strong problem-solving and investigative skills with the ability to make sense of complex information. Excellent communication and interpersonal skills. Ability to quickly learn new business processes and technologies. Experience working with business users, vendors, and technology/development teams. Experience with Jira or similar ticketing systems. Ability to work independently and manage multiple priorities in a fast-paced environment. Post-secondary education in Computer Science, Information Systems, Technology, or a related field. Nice to Have Experience in financial services, wealth management, or asset management. Experience with Salesforce, Microsoft Dynamics, Microsoft Power Platform, Charles River, or W360. Knowledge of SQL. Programming or scripting experience. Experience supporting enterprise business applications and integrations. Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

What you’ll do

The System Support Analyst will provide application support for various business platforms and manage incoming support tickets via Jira. They will investigate issues, coordinate resolutions with vendors, and collaborate with stakeholders to improve application stability.

Requirements

Candidates must have hands-on application support experience and strong problem-solving skills. A post-secondary education in Computer Science, Information Systems, or a related field is required.

Listed skills

• SQL · Preferred
• Problem solving · Preferred
• Jira · Preferred
• Documentation · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Salesforce · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Support
• Salesforce
• Microsoft Dynamics
• Charles River
• Microsoft Power Apps
• W360
• Jira
• Problem-solving
• Communication
• SQL
• Troubleshooting
• Documentation
• Stakeholder Management
• Testing
• Release Management

Job areas

• Technology
• Software
• Customer Service & Support
• Finance & Accounting
• Consulting