Banking Application Support

Job summary

Provide Level 1 and 2 support for production applications, including monitoring, incident remediation, user requests, and escalation of unresolved issues to Level 3 teams. Manage production changes and releases, coordinate with development and external IT teams, and communicate resolutions to users.

Job details

Job Description: Job Title: Banking Application Support Analyst Duration: 12 Months Location: Montreal, QC The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. The position will be required to work off normal working hours. In detail Level 1 and 2 Support • Active monitoring of production activities • Perform remediation steps when required • Interface with external IT communities to resolve incidents • Work with development community for Level 3 incident escalations • Log work and effort in support tracking application and work with team and management to reduce recurring issues • Available for after-hours support activities, when necessary Change and Request Management • Responsible and accountable for changes to the production environment for NAR applications • Work with development community for release prioritization • Ensure that requests for change adhere to Group and Department Policies • Available for after-hours and/or weekend change activities, when necessary The strengths and skills that will help you succeed TRAINING AND OCCUPATIONAL EXPERIENCE - Support role experience required ( >5 years’ experience) - Experience in Banking / Financial sector preferred - Knowledge Core Banking applications and/or data warehousing preferred - DevOps knowledge will be an advantage ESSENTIAL SPECIFIC REQUIREMENTS - Strong database skills (Oracle, MS SQL) - Unix/Linux hands on experience with knowledge of day to day commands - Scripting experience (Shell, powershell, …_) - Scheduling tools (Autosys) - Monitoring tools (Sysload, Geneos) - Collaboration Frameworks (SharePoint) - File transfer protocols - Prior experience in a banking environment will be an advantage

What you’ll do

Provide Level 1 and 2 support for production applications, including monitoring, incident remediation, user requests, and escalation of unresolved issues to Level 3 teams. Manage production changes and releases, coordinate with development and external IT teams, and communicate resolutions to users.

Requirements

Requires more than five years of support experience, with banking or financial-sector experience preferred. Strong database skills, hands-on Unix/Linux experience, scripting, scheduling and monitoring tools, and familiarity with collaboration frameworks and file transfer protocols are sought.

Listed skills

• Incident Management · Preferred
• Change Management · Preferred
• Oracle · Preferred
• SharePoint · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production Application Support
• Incident Management
• Problem Management
• Change Management
• User Support
• Oracle
• Microsoft SQL Server
• Unix/Linux
• Shell Scripting
• PowerShell
• AutoSys
• Sysload
• Geneos
• SharePoint
• File Transfer Protocols
• Banking Applications

Job areas

• Technology
• Customer Service & Support
• Finance & Accounting

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