Technical Delivery Manager - Retail

Position Summary The Senior Technical Delivery Manager will lead application-readiness coordination for a new retail store opening. The role will serve as the portfolio lead's hands-on program partner, establishing a reliable view of the current landscape and driving multiple applications toward production readiness. This person will coordinate application managers and cross-functional dependency teams, manage the critical path, maintain governance and provide clear executive-level reporting in a compressed delivery environment. Key Responsibilities · Program mobilization: Rapidly assess the existing landscape, plans, documentation, risks, stakeholders and delivery status; identify gaps and establish an integrated control structure. · Integrated planning: Build and maintain a workback plan from the production-readiness milestone, covering configuration, application-readiness testing, integration testing, production validation, training and hypercare dependencies. · Application readiness: Coordinate readiness across approximately 74 applications and the managers accountable for their respective application areas. · Critical-path management: Identify prerequisite activities—such as master-data setup—and ensure that dependency commitments are achieved before downstream configuration or testing is affected. · Cross-functional coordination: Work with merchandising, finance, supply chain, master data, technology, business teams and other partners to secure dates, resolve blockers and maintain alignment. · Governance and reporting: Prepare consolidated status reporting, facilitate governance forums and communicate risks, decisions and required actions to managers, directors and senior business and IT leaders. · Risk and escalation: Identify emerging schedule or readiness risks early, coordinate recovery actions and escalate unresolved dependencies with clear impact analysis and recommendations. · Program controls: Maintain the portfolio charter, scope, RAID log, stakeholder map, application inventory, manager-level checklists, decisions, dependencies and milestone evidence in line with DMO guidelines. · Playbook development: Create reusable store-opening artifacts, checklists and lessons learned because prior internal documentation and experienced store-opening resources are limited. · Hypercare support: Coordinate post-production validation, operational readiness and hypercare through the store-opening period and any approved extension. Requirements Experience · Senior-level experience managing complex technical projects or programs involving multiple applications, delivery teams and cross-functional dependencies. · Demonstrated ability to take ownership of an initiative already in progress, rapidly establish the true status and create an executable recovery or delivery plan. · Strong understanding of application delivery lifecycles, including configuration, environment and data dependencies, readiness testing, integration testing, production deployment and hypercare. · Proven experience identifying, maintaining and communicating a critical path and translating dependency slippage into schedule and business impact. · Exceptional written and verbal communication, including experience presenting to managers, directors, senior directors and executive stakeholders. · Strong stakeholder-management, facilitation, negotiation, follow-up and escalation skills across business and IT teams. · Experience maintaining program-management artifacts such as charters, integrated schedules, RAID logs, RACI models, governance packs, decision logs and executive status reports. · Highly proactive, organized and hands-on, with the judgment to operate independently in an ambiguous and time-sensitive environment. Preferred Qualifications · Program or project management experience within retail. · Experience supporting a new store opening, retail-site launch or comparable operational go-live. · Experience coordinating a large application portfolio and cross-functional teams such as merchandising, finance, supply chain and master data. · Relevant program/project-management certification or equivalent delivery experience. · Experience working within an enterprise DMO/PMO governance framework. Benefits Salary Range: CAD $115,000 - $120,000/year The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team. Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors.

The Senior Technical Delivery Manager will lead application-readiness coordination for new retail store openings by managing cross-functional dependencies and critical paths. They will establish governance, provide executive-level reporting, and ensure all technical systems are validated for production.

Candidates must have senior-level experience managing complex technical programs and a strong understanding of application delivery lifecycles. Proven ability to manage stakeholders, identify risks, and maintain program-management artifacts is essential for this role.

• Project managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• Program Management
• Stakeholder Management
• Risk Management
• Dependency Management
• Governance
• Retail Operations
• Application Readiness
• Critical Path Management
• Strategic Planning
• Change Management
• Vendor Coordination
• Technical Delivery
• Reporting
• Process Improvement
• Cross-functional Leadership
• Supply Chain
• Technical Projects
• Cross-Functional Coordination
• Production Readiness
• Project Management Certification
• Planning
• Artificial Intelligence
• Application Portfolio Management
• Business Continuity Planning
• Management
• Checklists
• Communication
• Integration Testing
• RAID
• Finance
• Internal Documentation
• Merchandising
• Negotiation
• Post-Production
• RACI Matrix
• Verbal Communication Skills
• Coordinating
• Functional Dependencies

• Management & Leadership
• Technology
• Retail
• Consulting
• Technical Delivery Manager
• Technical Program Manager
• Policy and Planning Managers
• Managers, All Other

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week