Host, Canada Aviation and Space Museum (anticipatory staffing)

Job summary

Hosts serve as the primary point of contact for museum visitors, providing information and managing the admission process. They also ensure a positive visitor experience while assisting with safety, security, and daily museum operations.

Job details

If you are an Ingenium employee, please visit your home page on ADP, select “Myself”. Under Talent, select Career Centre and submit your application - do not create a personal account The purpose of this job posting is to create an active bank of candidates for six months (May 1, 2026, to October 30, 2026). Salary Range: $22.56 to $27.35/ per hour Language Requirement: Bilingual (- - C) (definition [https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/language-requirements-candidates.html]) Work location: 11 Aviation Parkway, Ottawa, ON POSITION TYPES * Full-time (37.5 hours per week) * Part-time (12.5 hours minimum per week) * Term (under 6 months) * Casual (no more than 625 hours per one-year period, scheduled on an “at need” basis, “no guaranteed” hours) AVAILABILITY REQUIRED * Weekdays * Saturday and Sunday * Statutory holidays SUMMARY OF DUTIES Hosts serve as the first point of contact for all museum visitors. They create a welcoming and informative first impression by greeting guests, providing orientation, and delivering accurate information about the museum’s programs, services, exhibitions, policies, and special events. Hosts administer the museum’s admission process, including operating the point-of-sale system and handling monetary transactions in accordance with established financial procedures. In their role as ambassadors for Ingenium, Hosts ensure that each visitor’s experience begins positively and reflects the institution’s mission and mandate. They operate the admission desks, support group check-ins, and offer general and tourist-related information to enhance the overall visitor experience. Additionally, they may assist with the safety and security of guests and staff by participating in emergency or fire safety protocols. Hosts also contribute to a smooth and enjoyable visit by assisting with other tasks that support the visitor experience team and the museum’s day-to-day operations. EDUCATION * Successful high school diploma * CPR and First Aid (asset) EXPERIENCE * Experience handling cash and financial transactions; * Experience working in a front facing, customer service environment; * Experience in explaining products, services or membership value add to customers. KNOWLEDGE * General knowledge of customer services standards and practices; * General knowledge of the Canada Aviation and Space Museum; * General knowledge of Ingenium. COMPETENCIES * Ability to communicate orally in both official languages; * Ability to work well independently without supervision; * Ability to work well as part of a cohesive team and being collaborative; * Ability to process accurate financial transaction (cash); * Ability to multitask (simultaneously handle cash, processing payments, using a computer based POS system, providing electronic invoices, etc.); * Ability to remain calm and positive during buys times and to efficiently occupy your time during slower periods; * Ability to assess all sorts of situations, remain calm, de-escalate and find a solution by using sound judgement. Security Requirements: Enhanced reliability Classification: Level 1 Union Affiliation: Public Service Alliance of Canada Please note that only candidates who are selected for the next stage of this selection process will be contacted. Your application will remain active for 6 months.

What you’ll do

Hosts serve as the primary point of contact for museum visitors, providing information and managing the admission process. They also ensure a positive visitor experience while assisting with safety, security, and daily museum operations.

Requirements

Candidates must possess a high school diploma and demonstrate strong customer service and cash handling experience. Proficiency in both official languages is required to effectively communicate with all museum guests.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Point-of-sale systems
• Bilingual communication
• Conflict de-escalation
• Emergency protocols
• Visitor orientation
• Financial transactions
• Multitasking
• Teamwork
• Problem solving
• Public relations
• Cash Handling
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Multilingualism
• Customer Service
• Communication
• Fire Safety
• Invoicing
• Operations
• Point Of Sale
• Public Service
• Security Requirements Analysis
• Greeting Customers

Job areas

• Customer Service & Support
• Government & Public Sector
• Hospitality
• Security & Safety
• Museum Store Manager
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop