Service Advisor

Job summary

The Service Advisor is responsible for managing work orders, scheduling service, and interacting with customers to provide estimates and repair updates. Additionally, the role involves overseeing parts inventory and documenting warranty claims according to company protocols.

Job details

ALL IN ON A REWARDING CAREER AT INLAND Join us at Inland Truck & Equipment and go ALL IN on a career that has it all. This position is located at our Calgary PacLease location. THE OPPORTUNITY We are looking for a Service Advisor for our Calgary PacLease location, who is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates. The incumbent will be tasked with using specific company software to look up, order, and bill parts to repair orders, as well as provide oversite to the parts room and parts inventory. The position Manages warranty claims which involves creating, filling, updating coding, and accurately documenting all warranty claims and related information. YOUR RESPONSIBILITIES * Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly * Responsible for adhering to well established operating procedures * Discuss repair requirements and answer inquiries from our customers * Collaborate with multiple internal and external stakeholders towards providing first class service * Responsible to look up and order parts for repairs completed in the service area, as well as manage parts room in accordance to company protocols * Gather warranty information for status reports, submit to suppliers, and maintain a systematic filing system for documentation WHAT WE LOOK FOR The ideal candidate will possess a minimum of * A High school diploma * A minimum of 2 (two) years’ of experience as a Service Advisor * Parts or Warranty experience considered an asset * Outstanding communication and interpersonal skills * Excellent computer skills * Proven ability to efficiently manage multiple tasks in a dynamic, fast-paced environment, paired with exceptional organizational skills Shift This is a permanent Full-Time position. Wednesday to Saturday, 10/hour work days. CANADA BENEFIT PACKAGE Our employees receive a generous benefits package including: * Extended Medical (including Vision) * Dental * RRSP * Paid Time Off * On-going training opportunities Are you ready to go ALL IN on a career at Inland? We invite you to apply today! ABOUT INLAND Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

What you’ll do

The Service Advisor is responsible for managing work orders, scheduling service, and interacting with customers to provide estimates and repair updates. Additionally, the role involves overseeing parts inventory and documenting warranty claims according to company protocols.

Requirements

The ideal candidate must have a high school diploma and at least two years of experience in a service advisor role. Strong computer, communication, and organizational skills are required to manage tasks in a fast-paced environment.

Benefits

• Extended Medical • Vision • Dental • RRSP • Paid Time Off • On-going training opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service advising
• Work order management
• Customer service
• Parts inventory management
• Warranty claims processing
• Truck knowledge
• Estimating
• Computer skills
• Communication
• Interpersonal skills
• Organizational skills
• Time management
• Organizational Skills
• Time Off Management
• Computer Literacy
• Sales
• Innovation
• Interpersonal Communications
• Inventory Control Systems
• Mentorship
• Scheduling
• Filing
• Customer Inquiries
• Teamwork

Job areas

• Customer Service & Support
• Transportation
• Trades
• Logistics
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives