Service Technician

Job summary

The Service Technician will process service requests, provide technical phone support, and perform on-site maintenance and training for customer systems. They will also collaborate with internal teams to schedule service and analyze data to identify opportunities for equipment improvement.

Job details

Are you a highly motivated, team player, who wants the opportunity to challenge yourself? Innovative Group of Companies encourages anyone who answered yes to the above question to apply today! About RoboTape: RoboTape is Innovative Automation Inc.’s first Robotic Taping System designed to handle repetitive and demanding tape applications. At RoboTape, we take pride in having a culture built on pride, respect, community, satisfaction, family, and safety, for all employees. RoboTape (RBT) is a division of Innovative Automation. At RoboTape, we: Encourage a “work hard, play hard” environment Support community involvement and team connection through events and fundraisers Value safety, family, and well-being alongside performance and quality Foster a culture where collaboration, innovation, and continuous improvement are part of everyday work Support people to grow both technically and professionally. What we offer: Employer Matched RRSP (Registered Retirement Savings Program) Flex-time Policy (flexible start and end times) Extended Healthcare, Dental, Vision, Paramedical, Life Insurance, LTD and EFAP Benefits Healthcare Spending Account Employee Events Educational Assistance Programs Costo Membership Reimbursement Safety Boots and Safety Glasses Allowance Job Opportunity: We are looking for a Service Technician to be responsible for performing service requests for all internal and external customers. The Service Technician will report to the Service Coordinator who is the primary point of contact between customers and technical service teams, ensuring timely response & delivery of service requests while maintaining high levels of customer satisfaction. What you’ll do: Process all service requests from internal and external customers as directed by the Service Coordinator. Provide technical phone support to verify dimensional fit and alignment, functionality, and performance of customer systems. Collaborate with customers to gather the appropriate technical & situational lead up information to determine action plans and deliverables. Study blueprints, sketches, drawings, manuals, specifications, or sample parts as detailed in the Project Requirements Form to determine function of the finished machine and set-up requirements. Determine root cause analysis and put accurate corrective procedures in place. Possess the knowledge as to whom to collaborate with to get internal technical support as needed. Coordinate with internal teams to schedule service requests. Analyze service requests data to identify trends and opportunities for process & equipment improvement. Train the customer on Controls circuit, set-up procedures & maintenance, tooling changes, set-up procedures & maintenance. Travel as required globally What you’ll need: Minimum Diploma in Electrical, Mechanical, Mechatronics Engineering or Equivalent Specialized Experience. Minimum 5+ Years’ Experience within the Automation or Automotive Manufacturing Field on Mechanical Assemblies, PLC controls, and Robotics. Working knowledge of Lean manufacturing concepts Working understanding of electrical and PLC function Strong Electrical and/ or Mechanical assembly knowledge of custom automation Electrical Code and CSA Knowledge Electrical and Mechanical Tool Knowledge Excellent communication and interpersonal skills Ability to travel as required Globally For more information, visit our website at www.innovativeautomation.com. If you require any accommodation during our recruitment process, please let us know. #IAI2025

What you’ll do

The Service Technician will process service requests, provide technical phone support, and perform on-site maintenance and training for customer systems. They will also collaborate with internal teams to schedule service and analyze data to identify opportunities for equipment improvement.

Requirements

Candidates must hold a minimum diploma in Electrical, Mechanical, or Mechatronics Engineering and possess at least 5 years of experience in automation or automotive manufacturing. Proficiency in PLC controls, mechanical assemblies, and robotics, along with the ability to travel globally, is required.

Benefits

• Employer Matched RRSP • Flex-time Policy • Extended Healthcare • Dental • Vision • Paramedical • Life Insurance • LTD • EFAP • Healthcare Spending Account • Employee Events • Educational Assistance Programs • Costco Membership Reimbursement • Safety Boots Allowance • Safety Glasses Allowance

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Lean Manufacturing · Preferred
• Electrical troubleshooting · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Mechanical Assembly
• PLC Controls
• Robotics
• Lean Manufacturing
• Electrical Troubleshooting
• Blueprint Reading
• Root Cause Analysis
• Customer Service
• System Maintenance
• Controls Circuit
• Tooling Changes
• Communication
• Interpersonal Skills
• Automation Systems
• Registered Behavior Technician (RBT)
• Self-Motivation
• Automation
• Automotive Manufacturing
• Blueprinting
• Continuous Improvement Process
• Electrical Codes
• Innovation
• Interpersonal Communications
• Phone Support
• Programmable Logic Controllers
• Technical Services
• Tooling

Job areas

• Engineering
• Manufacturing
• Customer Service & Support
• Technology
• Service Technician
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators