Account Manager

Job summary

Manage existing client accounts as the primary contact for inquiries, orders, and project updates, while coordinating with internal teams to keep work on track. Maintain account and project records, resolve client concerns, support relationship development, and identify opportunities to grow existing accounts.

Job details

Salary: $70,000-$80,000 Required Skills & Experience - 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience. - Strong client-facing communication and relationship-building skills. - Exceptional organizational skills and attention to detail. - Experience coordinating multiple projects, priorities, or customer accounts simultaneously. - Ability to work cross-functionally with multiple internal stakeholders. - Strong problem-solving and follow-up skills. - Experience managing customer expectations and building long-term relationships. - Proficiency with CRM systems and Microsoft Office. - Comfortable working in a fast-paced environment with frequent client interaction. Nice to Have Skills & Experience - Retail industry experience. - Retail display, merchandising, POP/POS, fixture, signage, or fabrication industry experience. - Experience working with project-based businesses. - Exposure to manufacturing, production, or operations environments. - Experience supporting custom projects or customer solutions. - Understanding of quoting, estimating, order management, or project coordination processes. Job Description Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly. This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward. Key Responsibilities - Manage day-to-day relationships with existing client accounts. - Serve as a primary point of contact for customer inquiries, orders, and project updates. - Coordinate new orders and ensure information is accurately communicated to internal teams. - Work closely with estimating, production, project management, and operations teams to ensure projects stay on track. - Track timelines, deliverables, revisions, and client requests throughout project lifecycles. - Maintain accurate CRM records, account notes, and project documentation. - Identify opportunities for account growth and additional business within existing customers. - Proactively resolve client concerns and ensure high levels of customer satisfaction. - Participate in client meetings and assist with ongoing relationship development. - Support sales and leadership teams with account-related administrative activities and follow-up. We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Manage existing client accounts as the primary contact for inquiries, orders, and project updates, while coordinating with internal teams to keep work on track. Maintain account and project records, resolve client concerns, support relationship development, and identify opportunities to grow existing accounts.

Requirements

Requires 3–5 years of experience in account management, customer success, client services, sales support, or inside sales, along with strong communication, organization, relationship-building, and problem-solving skills. Candidates should be comfortable managing multiple priorities, collaborating across teams, and using CRM systems and Microsoft Office; retail or project-based industry experience is an asset.

Listed skills

• Account Management · Preferred
• Relationship Building · Preferred
• Project Coordination · Preferred
• Cross-Functional Collaboration · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Customer service · Preferred
• CRM Systems · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Relationship Management
• Client Communication
• Relationship Building
• Project Coordination
• Order Management
• Cross-Functional Collaboration
• Organization
• Attention To Detail
• Problem-Solving
• Customer Service
• CRM Systems
• Microsoft Office
• Expectation Management
• Account Growth

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Manufacturing
• Retail

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