Account Manager

Job summary

Manage existing client accounts as the primary contact for inquiries, orders, and project updates, while coordinating with internal teams to keep projects on track. Maintain accurate account and project records, resolve client concerns, support account growth, and assist sales and leadership with follow-up and administrative tasks.

Job details

Full time permanent Hybrid, 3-4 days/week onsite JOB DESCRIPTION Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly. This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward. Key Responsibilities - Manage day-to-day relationships with existing client accounts. - Serve as a primary point of contact for customer inquiries, orders, and project updates. - Coordinate new orders and ensure information is accurately communicated to internal teams. - Work closely with estimating, production, project management, and operations teams to ensure projects stay on track. - Track timelines, deliverables, revisions, and client requests throughout project lifecycles. - Maintain accurate CRM records, account notes, and project documentation. - Identify opportunities for account growth and additional business within existing customers. - Proactively resolve client concerns and ensure high levels of customer satisfaction. - Participate in client meetings and assist with ongoing relationship development. - Support sales and leadership teams with account-related administrative activities and follow-up. REQUIRED SKILLS AND EXPERIENCE - 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience. - Strong client-facing communication and relationship-building skills. - Exceptional organizational skills and attention to detail. - Experience coordinating multiple projects, priorities, or customer accounts simultaneously. - Ability to work cross-functionally with multiple internal stakeholders. - Strong problem-solving and follow-up skills. - Experience managing customer expectations and building long-term relationships. - Proficiency with CRM systems and Microsoft Office. - Comfortable working in a fast-paced environment with frequent client interaction. NICE TO HAVE SKILLS AND EXPERIENCE - Retail industry experience. - Retail display, merchandising, POP/POS, fixture, signage, or fabrication industry experience. - Experience working with project-based businesses. - Exposure to manufacturing, production, or operations environments. - Experience supporting custom projects or customer solutions. - Understanding of quoting, estimating, order management, or project coordination processes. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. Pay Rate: 75k-80k Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

What you’ll do

Manage existing client accounts as the primary contact for inquiries, orders, and project updates, while coordinating with internal teams to keep projects on track. Maintain accurate account and project records, resolve client concerns, support account growth, and assist sales and leadership with follow-up and administrative tasks.

Requirements

Requires 3–5 years of experience in account management, customer success, client services, sales support, or inside sales, along with strong communication, relationship-building, organization, and follow-up skills. Candidates should be able to coordinate multiple priorities, collaborate across teams, manage customer expectations, and use CRM systems and Microsoft Office; retail or project-based industry experience is beneficial.

Listed skills

• Project Coordination · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Relationship Management
• Client Communication
• Organization
• Attention To Detail
• Project Coordination
• Cross-Functional Collaboration
• Problem-Solving
• Customer Satisfaction
• CRM Systems
• Microsoft Office
• Order Management
• Account Growth
• Customer Expectation Management

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Retail
• Manufacturing

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