Analyst

Job summary

Gather, document, coordinate, and track menu and pricing changes across POS, mobile, kiosk, and delivery platforms, working with business stakeholders and technology teams to manage timelines and delivery. Support testing and UAT, prepare end-user communications and training materials, provide status updates and release schedules, and identify process improvements.

Job details

12 month contract 5 days a week onsite (Downtown, Toronto) Pay rate: $23/h Required Skills & Experience • 2+ years of experience gathering, managing, and coordinating complex business or technical requirements • Previous experience supporting a Quick Service Restaurant (QSR) or with digital platforms such as POS systems, mobile applications, kiosks, or third-party delivery services • Exceptional attention to detail with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment • Strong communication skills with the ability to work cross-functionally between business and technology teams Nice to Have Skills & Experience • Experience with project management methodologies and tools • Experience with testing efforts and performing User Acceptance Testing (UAT) Job Description Insight Global is hiring an Analyst, Menu Content & Price Management to support a leading quick service restaurant brand across Canada and the U.S. This individual will play a critical role in capturing, documenting, and coordinating menu and pricing changes across multiple technology platforms, including Point of Sale (POS), mobile applications, kiosks, and delivery services. This is an execution mindset opposed to strategic direction and the primary objective of this role is to manage timelines and project delivery. This is a full onsite role 5 days a week in Toronto. This role serves as a key liaison between business stakeholders and upstream/downstream technology teams, ensuring seamless execution of evolving menus, promotions, and digital offers. Responsibilities include collaborating with cross-functional teams such as marketing, operations, supply chain, product, and category management to gather requirements in formats required by technology vendors. The analyst will coordinate and track menu changes, support menu testing initiatives, perform UAT for digital offers, and provide consultative guidance on menu format and content during product design and execution. Additional responsibilities include preparing and publishing end-user communications related to menu and price updates, contributing to training materials for new products or changes, and delivering regular status updates, reports, and release schedules. The role will also evaluate previous menu updates to identify opportunities to improve processes and enhance the delivery of menu changes across various technology platforms. Compensation: $23/h Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Gather, document, coordinate, and track menu and pricing changes across POS, mobile, kiosk, and delivery platforms, working with business stakeholders and technology teams to manage timelines and delivery. Support testing and UAT, prepare end-user communications and training materials, provide status updates and release schedules, and identify process improvements.

Requirements

Requires at least two years of experience gathering, managing, and coordinating complex business or technical requirements, plus experience supporting a QSR or digital platforms such as POS systems, mobile apps, kiosks, or delivery services. Candidates should have strong attention to detail, prioritization, deadline management, and cross-functional communication skills; project management and UAT experience are assets.

Listed skills

• Point-of-sale systems · Preferred
• Project Coordination · Preferred
• Attention to detail · Preferred
• Project management · Preferred
• Requirements gathering · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Requirements Gathering
• Requirements Documentation
• Project Coordination
• Menu Content Management
• Price Management
• Point-of-Sale Systems
• Mobile Applications
• Kiosks
• Third-Party Delivery Platforms
• Cross-Functional Communication
• Attention to Detail
• Task Prioritization
• Deadline Management
• User Acceptance Testing
• Menu Testing
• Project Management

Job areas

• Food & Beverage
• Retail
• Technology
• Management & Leadership
• Administrative

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