Bilingual Client Services Specialist

Job summary

Deliver empathetic service to banking clients via phone and email, focusing on authentication and account inquiries. Guide clients to appropriate resources and ensure professional call closure.

Job details

JOB DESCRIPTION We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively. The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customer‑service experience. Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary. College education or relevant certificates are acceptable. This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST). REQUIRED SKILLS AND EXPERIENCE Bilingual fluency in English and French (written and verbal). • Experience in a customer‑service or client‑support role. • Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools. Worksite Location: Canada, ON Job Duration: 1 year Contract Job Type: Remote Pay Range: $18.25 This position is an existing vacancy. We are actively hiring to fill a need on the team and support the team's ongoing priorities and workload. *We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

Deliver empathetic service to banking clients via phone and email, focusing on authentication and account inquiries. Guide clients to appropriate resources and ensure professional call closure.

Requirements

Requires bilingual fluency in English and French and previous experience in customer service or client support. Proficiency in Microsoft Office tools is required, while banking experience is considered an asset.

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual English and French
• Customer Service
• Client Support
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Client Authentication
• Professional Communication

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Consulting