Bilingual Contact Centre Representative

Contract: 6 months with possibility of extension or conversion to permanent. Pay: $17.95/hour Worksite: 5x/weekly onsite in Mississauga, ON. Required Skills and Experiences Bilingual in French and English. 6 months to 1 year of previous customer service experience over the phone Experience working in a call center environment. Comfortable managing a high volume of inbound and outbound calls. Empathy – Making customers feel heard and valued. Problem-Solving Skills – Finding effective solutions quickly. Patience – Remaining calm under pressure. Adaptability – Handling different customer personalities and changing situations. Positive Attitude – Maintaining professionalism even during difficult interactions. Attention to Detail – Accurately documenting and resolving issues. Accountability – Taking ownership of customer concerns until they are resolved Strong multitasking skills and highly responsive to emails/chats and calls. Job Description Insight Global is seeking Customer Service and Collections Representatives to join a fast-paced contact center environment. This role requires individuals who are comfortable handling both inbound and outbound calls, providing exceptional customer service, and supporting customers with financial solutions. Successful candidates will have strong communication skills, previous call center experience, and the ability to build rapport with customers while managing high call volumes. Responsibilities Handle inbound and/or outbound customer calls in a professional and empathetic manner. Provide excellent customer service and resolve customer inquiries efficiently. Educate customers on available services and solutions. Maintain accurate documentation of customer interactions within internal systems. Meet productivity, quality, and compliance standards in a call center environment. Communicate with customers regarding outstanding balances and repayment options. Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs. Negotiate payment arrangements while maintaining a positive customer experience. *We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. *Pay range for this role is between CAD.

Handle inbound and outbound calls to provide customer service, resolve inquiries, and manage collections. Act as a consultative salesperson to enroll customers in debt management programs and negotiate payment arrangements.

Requires bilingual proficiency in French and English and 6 months to 1 year of phone-based customer service experience. Candidates must be comfortable in a high-volume call center environment with strong multitasking and communication skills.

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Bilingual French and English
• Customer Service
• Call Center Operations
• Inbound Call Handling
• Outbound Call Handling
• Empathy
• Problem-Solving
• Patience
• Adaptability
• Professionalism
• Attention To Detail
• Accountability
• Multitasking
• Collections
• Negotiation
• Debt Management

• Customer Service & Support
• Finance & Accounting
• Sales
• Consulting

Minimum experience

0+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available