Customer Service Representative

Job summary

Authenticate and assist banking clients by phone and email, answering product and account questions and directing clients to appropriate resources. Provide professional, empathetic service and close client interactions effectively.

Job details

Location: Vancouver Contract: 12 months with extension Hybrid: 2 days a week onsite Pay rate: $18/hour JOB DESCRIPTION We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively. The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customer‑service experience. Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary. College education or relevant certificates are acceptable. This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST). REQUIRED SKILLS AND EXPERIENCE • Bilingual fluency in English and French (written and verbal). • 2+ years of experience in a customer‑service or client‑support role. • Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools. • Quick learner with ability to absorb banking products, terminology, and compliance requirements. • Personality ○ Strong attention to detail and ability to multitask in a fast‑paced environment. ○ Excellent communication and interpersonal skills, with an empathetic, professional tone. ○ Team‑oriented mindset; comfortable collaborating in a supportive environment. NICE TO HAVE SKILLS AND EXPERIENCE • Banking or credit‑union experience (branch or client‑services background). • Familiarity with AML/KYC requirements and financial‑services compliance. • Experience with banking platforms such as DNA (Fiserv core). • Knowledge of high‑interest savings accounts, term deposits/GICs, or similar deposit products. • Administrative experience in a regulated or financial environment. • Post‑secondary education (college diploma) or relevant customer‑service/financial‑services certificates. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. *We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

Authenticate and assist banking clients by phone and email, answering product and account questions and directing clients to appropriate resources. Provide professional, empathetic service and close client interactions effectively.

Requirements

Requires fluency in written and spoken English and French, at least two years of customer-service or client-support experience, and proficiency with Microsoft Office. Candidates should be detail-oriented, able to multitask and learn banking products and compliance requirements, and communicate professionally; banking experience and post-secondary education or relevant certificates are assets.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Team Collaboration · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Bilingual Fluency
• Customer Service
• Client Support
• Written Communication
• Verbal Communication
• Client Authentication
• Attention To Detail
• Multitasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Banking Products
• Account Support
• AML/KYC Compliance
• Team Collaboration
• Empathetic Communication

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative

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