Operations Coordinator

6 month contact + possible extensions Hybrid 3-4x per week in Mississauga Pay: $20/hr T4 MAX Required Skills & Experience Strong communication skills (written and verbal) with confidence engaging external partners/agents High proficiency with Microsoft Office, especially: Excel Outlook / Email Strong organizational skills and ability to manage multiple moving priorities in a fast-paced, frequently changing environment Ability to learn new tools and processes quickly and work effectively with minimal friction Comfort working with mobile devices, apps, and basic troubleshooting/logistical coordination Nice to Have Skills & Experience Exposure to project-based work (coordination, updates, status tracking, stakeholder follow-ups) Experience or background in logistics, supply chain, or device/shipping coordination Familiarity with tools such as Salesforce and/or SAP Relevant internship, school project, or work experience demonstrating organization, leadership, or process improvement Job Description Insight Global is looking for a Retail Agent Coordinator to join a leading Courier and Logistics customer in Mississauga. This is a hybrid role and requires 3-4x/week on site Mississauga. Our customer is launching a new platform for their agent business and initiating a pilot at the end of the month, with the intent to scale. The Retail Agent Coordinator will play a key role in supporting existing agent locations through onboarding for the pilot, including device readiness, training coordination, communications, and issue follow-up. When pilot workload allows, the role will also support broader agent coordinator responsibilities across day-to-day operations and network administration. Key Responsibilities Support the rollout and onboarding of a new agent platform pilot across current agent locations Coordinate device onboarding and readiness (shipping devices, validating correct delivery/location, confirming BYOD requirements where applicable) Assist with training coordination and ongoing support for agent locations during pilot implementation Prepare and distribute communications to agents and internal stakeholders (updates, instructions, timelines, follow-ups) Collect feedback from agent locations and support basic tracking of issues, progress, and outcomes Maintain organized documentation and tracking tools (primarily in Excel) related to onboarding, device distribution, and pilot status Support general agent coordinator tasks during downtime, including: Agent onboarding administration Updating and maintaining agent files/records Responding to agent inquiries and supporting day-to- day operational needs Occasionally visit agent locations to support onboarding, validate setup, and gather feedback (as required) We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

The role focuses on supporting the rollout and onboarding of a new agent platform pilot, including device readiness and training coordination. Additionally, the coordinator will manage day-to-day agent administration and maintain operational documentation.

Candidates must have strong communication and organizational skills with high proficiency in Microsoft Office, particularly Excel. Experience with logistics, device coordination, or tools like Salesforce and SAP is preferred.

• Microsoft ExcelPreferred
• Project managementPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Written Communication
• Verbal Communication
• Microsoft Excel
• Microsoft Outlook
• Organizational Skills
• Logistics Coordination
• Device Onboarding
• Stakeholder Management
• Troubleshooting
• Salesforce
• SAP
• Project Coordination

• Logistics
• Administrative
• Consulting
• Transportation
• Customer Service & Support

Minimum experience

0+ years

Apply by

Sep 5, 2026

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Entry level

Application method

Direct apply is available