Transportation Analyst

Job summary

Support customer pickups and domestic transportation operations as part of the Inbound Transportation team. Coordinate with vendors, customers, and internal teams, manage requests and escalations, work with data, and communicate information to operational teams and senior leadership.

Job details

Brampton, ON | 6-month contract, opportunity for permanent conversion Pay Rate: $19.50/hour JOB DESCRIPTION Insight Global is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment. You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership. Required Skills & Experience Must be fluent in English + at least one of: French Spanish Italian Chinese Arabic Strong Microsoft Office 365 proficiency Advanced skills with: Excel Outlook Teams PowerPoint Core Competencies Highly organized Strong multitasker Strong problem-solving skills Effective time management Comfortable managing competing priorities Able to resolve operational issues and perform well under pressure *We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. *Pay range for this role is between CAD. Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

What you’ll do

Support customer pickups and domestic transportation operations as part of the Inbound Transportation team. Coordinate with vendors, customers, and internal teams, manage requests and escalations, work with data, and communicate information to operational teams and senior leadership.

Requirements

Fluency in English and at least one of French, Spanish, Italian, Chinese, or Arabic is required, along with strong Microsoft Office 365 proficiency and advanced skills in Excel, Outlook, Teams, and PowerPoint. Candidates should be organized, able to multitask and manage competing priorities, and demonstrate problem-solving, time management, and the ability to resolve operational issues under pressure.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Teams · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Problem solving · Preferred
• Time management · Preferred
• data management · Preferred
• Prioritization · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Microsoft Office 365
• Excel
• Outlook
• Teams
• PowerPoint
• Organization
• Multitasking
• Problem-Solving
• Time Management
• Data Management
• Prioritization
• Issue Resolution
• Escalation Management
• English and an Additional Language

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Data & Analytics

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