Enterprise Services Technician

Requisition Number: 105473 Deskside Services Technician Must haves: A+ certification or equivalent, and a full class 5 drivers license (no GDL) Location: This role is fully onsite in our Calgary, Alberta office. Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready. As a Deskside Services Technician – with Insight, you will be responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. What to ExpectWe are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans. As a Deskside Services Technician – you will get to: Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations. Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems. Assemble, configure, and troubleshoot computers and peripherals at an advanced level Install operating systems and properly approved and licensed software Be AmbITious: In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As a Deskside Services Technician – W2 at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities. We are looking for a Deskside Services Technician – with: IT related Certificate or Diploma from a recognized post-secondary institution 2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment Strong communication, organizational, customer service and problem-solving skills Must possess A+ certification Insight at a Glance Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list 14,000+ engaged teammates $1.4M+ total charitable contributions in 2023 by Insight globally We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||

The technician is responsible for troubleshooting, repairing, and installing hardware and peripherals in an enterprise environment. They also provide technical assistance and training to system users while managing desktop systems and virtual environments.

Candidates must possess an A+ certification and have 2-5 years of relevant troubleshooting or IT customer service experience. An IT-related certificate or diploma from a recognized post-secondary institution is also required.

• Medical benefits • Sick time • Retirement plans • Teammate resource groups

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Hardware repair
• Peripheral installation
• Technical assistance
• Windows operating systems
• Citrix
• Virtual desktop
• Thin clients
• System configuration
• Customer service
• Problem-solving
• Communication
• Organizational skills
• IT Infrastructure
• Valid Driver's License
• Artificial Intelligence
• Customer Service
• CompTIA A+
• Cyber Security
• Operating Systems
• Problem Solving
• Virtual Desktops
• Operations
• Peripheral Devices
• Technical Assistance
• Triage
• Troubleshooting (Problem Solving)

• Technology
• Customer Service & Support
• Software
• Enterprise Services Manager
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week