Shift Leader

Insomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious. With very limited takeout options available (this was back in 2003!), our founder, Seth, took matter into his own hands. Fast forward 20 years and so... many... cookies later, Insomnia Cookies has become a cult brand known for its rabid following of cookie lovers who crave warm, delicious delivery all day and late into the night. We’re now very excited to bring our late-night favourite to Ontario and we are actively interviewing candidates for the SHIFT LEAD role at our newly opening Ottawa location We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU! Check out some of our content vids to learn more! Who We Are! Insomnia Cookies Timeline Core Values SOME OUR SWEET SHIFT LEADER PERKS: Flexible part-time work schedules Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!) Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing and reputable company Achievable growth/promotion opportunities You get to work in a fun, exciting team environment Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER? Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team Support and work alongside the Cookie Crew Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices Manage cash handling and deposits DESIRED SKILLS/EXPERIENCE: At least 1 year of working experience in a customer service focused role Point of Sale systems experience Outstanding communication, time management, and people skills Outgoing/friendly/patient demeanor Detail focused and results-oriented Ability to lead-by-example and motivate others Ability to lift up to 40 lbs Legally eligible to work in Canada Must be 18 years or older to be employed About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Shift Leader manages bakery operations, ensures high-quality customer service, and oversees the production efficiency of the cookie crew. Responsibilities include delegating tasks for baking and cleaning, managing cash deposits, and coaching team members.

Candidates must have at least one year of customer service experience and proficiency with Point of Sale systems. Applicants must be 18 or older, legally eligible to work in Canada, and able to lift up to 40 lbs.

• Flexible part-time work schedules • Pay-on-Demand • Paid vacation • Sick time off • Interactive training & mentorship • Pet insurance • Employee discount • Free cookies with every shift

• Time managementPreferred
• Point-of-sale systemsPreferred
• Customer servicePreferred
• LeadershipPreferred
• Food safetyPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Point Of Sale Systems
• Communication
• Time Management
• People Skills
• Leadership
• Cash Handling
• Team Coaching
• Task Delegation
• Food Safety

• Food & Beverage
• Management & Leadership
• Retail
• Customer Service & Support
• Hospitality

Minimum experience

2+ years

Apply by

Feb 14, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available