Program Manager — Academic & Certification Programs

A long-term leadership role for a grounded, systems-minded operator who can build, launch, and steward a world-class academic student experience at accredited level (higher education, postgraduate, master’s degree level). Role Overview Institute for Coaching Mastery by Alyssa Nobriga International is entering a new phase of growth as we expand our academic program portfolio and go through the postgraduate education accreditation process. The Program Manager will partner closely with Alyssa, senior leadership, curriculum partners, faculty, coaches, student support, and operations department to turn a postgraduate coach certification program vision into a seamless, scalable student experience. The first few months of this role will be focused on the development and operational launch of the master’s pathway program, including curriculum coordination, student journey design, faculty workflows, delivery systems, accreditation-related coordination, and ongoing program management. As the company grows, this role may expand into broader program ownership across other programs of the institution. Core Responsibilities Program Development & Launch Translate program vision into clear timelines, workflows, launch plans, and operating systems Support curriculum planning, student journey mapping, faculty coordination, and accreditation-related project management Ensure promised program elements, resources, calendars, and student-facing materials are documented and delivered Program Delivery & Operations Own the ongoing coordination and delivery of assigned academic programs Oversee calendars, live-session logistics, LMS updates, student databases, certification processes, SOPs, and delivery workflows Monitor program health and proactively flag risks, bottlenecks, gaps, and decisions needed from leadership Student Experience & Retention Manage student support and mentoring/coaching teams to improve clarity, engagement, completion, satisfaction, retention, and re-enrollment Manage escalated student experience matters with calm, care, and brand-aligned communication Track feedback, recurring student issues, and opportunities to strengthen the journey Team Leadership & Cross-Functional Coordination Keep leadership, curriculum, faculty, coaching, support, marketing, and operations aligned Lead meetings, document decisions, follow up on action items, and maintain clear ownership across projects Support team rhythms, accountability, hiring, onboarding, training, and performance development where relevant Systems & Continuous Improvement Build scalable systems for program delivery, communication, documentation, tracking, and reporting Reduce reactive execution by creating clean SOPs, repeatable workflows, and proactive visibility Implement meaningful improvements that strengthen delivery without compromising quality Success Profile AI first operator + experienced program leader with 3+ years of relevant industry experience (online education, coaching certification, academic programs). Highly organized, detail-oriented, and calm under pressure Strong communicator with excellent follow-through Able to own outcomes, not tasks Comfortable working with visionary founder, academic partners, accrediting bodies, faculty, coaches, and admin support professionals in a fully remote setting Experienced in program management, education operations, online learning, certification programs, higher education, or student experience Interested in a long-term role with room to grow KPI Framework Program Delivery & Launch 95%+ of major milestones, deliverables, and launch activities completed within 6 months after onboarding 100% of essential program materials, calendars, and student-facing resources finalized within 6 months after onboarding LMS, databases, SOPs, and core operating documents maintained accurately and updated on time Student Success & Experience Student satisfaction: 95%+ positive feedback Completion rate: 93%+ Withdrawal rate: below 7% of enrollments Re-enrollment: min 5% increase year over year Escalated student issues resolved within 48 hours Team Leadership & Operations 100% of monthly 1:1s and quarterly reviews completed and documented for direct reports 85%+ of team tasks completed independently and on time Customer support initial response time maintained under 24 hours during active programming cycles Clear communication cadence maintained across teams, with visible ownership and follow-through Systems, Reporting & Improvement 1–2 meaningful process or systems automations with AI implemented per quarter Monthly KPI and program-health reporting delivered clearly and proactively Program operations managed within approved budget parameters Key workflows and SOPs documented, maintained, and continuously refined Role Details Pacific Zone Hours (9 am - 5 pm, Mon-Fri) Remote (work from anywhere) 1099 Contract Long-term Reports to Executive Director Initial focus: Master’s pathway program development and launch Alyssa Nobriga asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Alyssa Nobriga directly.

The Program Manager will lead the development, launch, and operational management of postgraduate academic and certification programs. This includes designing the student journey, coordinating faculty workflows, and ensuring accreditation standards are met.

Candidates need 3+ years of experience in online education or academic program leadership and must be an AI-first operator. Strong organizational skills and the ability to manage complex outcomes in a remote environment are essential.

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Program Management
• Education Operations
• Curriculum Coordination
• Student Experience Design
• Accreditation Management
• LMS Management
• AI Implementation
• Team Leadership
• SOP Development
• Project Management
• Stakeholder Coordination
• Student Retention
• Operational Launch
• Workflow Optimization
• KPI Tracking
• Remote Collaboration

• Education
• Management & Leadership
• Administrative

Minimum education

Master’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level