Associate Vice President (AVP), Insurance

Job summary

Lead the performance, growth, and operational effectiveness of an insurance portfolio, specifically focusing on Integris Insurance Services. The role involves managing Agency Managers, executing divisional strategies, and ensuring regulatory compliance across the agency network.

Job details

Position Type: Permanent Together, Let’s Do Great Things! We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your opportunity to work, and do good, locally. We are seeking an Associate Vice President (AVP), Insurance to lead the performance, growth, and operational effectiveness of an insurance portfolio, with a primary focus on Integris Insurance Services, a wholly owned subsidiary of Coastal Community Credit Union. Based in Prince George, BC, this in-person leadership role offers the opportunity to shape growth, performance, and client experience across the agency network. If you're passionate about leading through influence, developing high-performing leaders, driving strategic growth, and delivering exceptional client experiences, we'd love to hear from you! What’s the Role? Reporting to the Senior Vice President, Insurance, the Associate Vice President (AVP), Insurance is responsible for the performance, growth, and operational effectiveness of an assigned insurance portfolio, with a primary focus on Integris Insurance Services, a wholly owned subsidiary of Coastal Community Credit Union. Providing leadership to Agency Managers, the AVP plays a key role in executing divisional strategies, strengthening business performance, and supporting the long-term success of Coastal Community's insurance operations. This role is accountable for business development, client experience, employee engagement, financial performance, operational excellence, and regulatory compliance, while fostering a high-performing, client-focused culture that drives sustainable growth and long-term success across the agency network. Your Duties Will Include (high-level Summary) Participates in the development and execution of divisional strategies, operating plans, budgets, and key initiatives that support organizational objectives. Develops and executes regional growth strategies that support business performance, client relationship growth, and divisional priorities. Identifies market opportunities, competitive trends, and business development initiatives to expand client and member relationships. Builds and maintains strong internal and external partnerships to support business growth, community connections, and referral opportunities. Provides leadership, coaching, development, and succession planning support to Agency Managers and agency teams. Creates and sustains a positive, inclusive, and high-performance culture aligned with Coastal Community's values and strategic priorities. Accountable for financial, sales, service, and client experience results across the assigned portfolio. Supports leaders in analyzing performance metrics, identifying opportunities for improvement, and implementing action plans to strengthen results. Ensures consistent execution of sales, service, and client experience standards across all agencies. Oversees operating expenses and promotes effective financial management within approved budgets. Ensures agency operations comply with organizational policies, regulatory requirements, and industry standards, including audit readiness and remediation activities. Leads continuous improvement initiatives that enhance efficiency, service delivery, business performance, and client outcomes. Represents Coastal Community within the community and insurance industry through networking, relationship-building, and business development opportunities. What are we looking for? Bachelor's degree in Business, Finance, or a related field required; Master's degree considered an asset. Level 3 General Insurance License required. Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB), or equivalent industry designation preferred. Minimum of seven (7) years of progressive experience within the financial services industry or a related field, including at least five (5) years in a leadership role. Experience leading multiple locations, business units, or management teams. Demonstrated success developing leaders, driving business growth, and achieving operational and financial objectives. Strong knowledge of personal and commercial insurance operations, products, services, and regulatory requirements. Strong understanding of the competitive landscape, industry trends, and local markets. Proven ability to influence business outcomes through strategic planning, coaching, collaboration, and execution. Experience leading teams through change, growth, and organizational transformation initiatives. Ability to build strong strategic relationships and collaborate effectively across business lines. What We Offer You Competitive salary A comprehensive benefits package including MSP, dental, and extended healthcare Employer paid RRSP benefit Ongoing support for education and career development Who are we? Integris is a division of Coastal Community Credit Union, together: We’re 100% member-owned, with all decisions made locally—right here in BC. We’re a growing organization with $5.6 billion in assets under management. We offer banking, insurance (including ICBC Autoplan), financial planning, and group benefits to over 110,000 members in North Central BC, Vancouver Island, the Gulf Islands. We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising. At Integris, a division of Coastal Community Credit Union, we believe in making life better for our members, our neighbours and the communities we call home. We believe that strong communities are built by people who care – and that’s exactly who we are looking for. From Here. All In. For You. Is more than just a tagline. It’s our commitment to showing up, lending a hand, building meaningful relationships and creating opportunities that help our communities thrive. Here’s How We Do It: We put people first. We invest in our communities. We work together to create positive change. Whether we’re helping a family reach their financial goals, supporting a local business, or volunteering at community events, we’re driven by a shared purpose – to make a difference where it matters most. We’re looking for people who care deeply about their community and believe great service starts with genuine relationships. If you’re passionate about making a difference, building meaningful connections and helping communities thrive, you’ll feel right at home here. Being a member of Integris means being part of something bigger than yourself. It may feel different than other places you’ve worked – and that’s because here, different is how it’s done. Career Band Range (Annual Salary) - $123,821.00 - $144,458.00 The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role. If this role resonates with your passion and skills, we would love to hear from you!

What you’ll do

Lead the performance, growth, and operational effectiveness of an insurance portfolio, specifically focusing on Integris Insurance Services. The role involves managing Agency Managers, executing divisional strategies, and ensuring regulatory compliance across the agency network.

Requirements

Requires a Bachelor's degree in Business or Finance and a Level 3 General Insurance License, with at least seven years of financial services experience including five years in leadership. Preferred qualifications include a Master's degree and industry designations such as CIP or CAIB.

Benefits

• Competitive salary • MSP • Dental • Extended healthcare • Employer paid RRSP benefit • Education and career development support

Listed skills

• Change Management · Preferred
• Operational Excellence · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic Planning
• Business Development
• Leadership
• Financial Management
• Operational Excellence
• Regulatory Compliance
• Client Experience Management
• Performance Metrics Analysis
• Change Management
• Coaching and Mentoring
• Stakeholder Relationship Management
• Insurance Portfolio Management

Job areas

• Management & Leadership
• Finance & Accounting
• Sales
• Customer Service & Support