Claims Contact Representative

Job summary

The Claims Contact Representative provides customers with information regarding new or existing claims and completes initial file documentation. They play a key role in the contact center by maintaining high energy and delivering excellent customer service.

Job details

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring. Are you a current ICBC Employee? Click here to access our internal portal. Position Highlights Bring your enthusiasm and passion for customer service to our Claims Contact Centre at ICBC!As a Claims Contact Representative, you will provide customers with information regarding a new claim or an inquiry related to an existing crash or claim, complete initial file documentation and perform other related tasks as you play a key role in the success of the contact center. High energy and excellent communication skills are a must in this diverse position. Position Requirements To meet the challenges of this role, you will need: Exceptional customer service and strong multitasking skills The ability to thrive in a fast-paced team environment Flexibility and strong teamwork skills with strong verbal communication and telephone expertise Previous call centre experience is an asset. You are a natural critical thinker who enjoys finding solutions to problems. Previous customer service and/or call centre experience is preferred. This position requires sitting for extended periods of time and wearing a telephone headset. Candidates should possess strong analytical and organizational skills. You thrive in a busy team environment with a strong focus on efficiency and accuracy. The above requirements would typically be met through several months of experience in a customer service environment with exposure to claims. Call centre experience a bonus! Position Information Training: The position begins with four weeks of full-time, in-office training at the employee’s preferred Claims Contact Centre location. Training is scheduled Monday to Friday from 9:00 a.m. to 5:00 p.m. Work arrangement: After completing the training period, employees will transition to a hybrid work model. You will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia. Shift schedule and weekly hours: After training, employees will work a minimum of 15 hours and up to 28 hours per week. Shifts may be scheduled Monday to Friday between 8:30 a.m. and 5:00 p.m., based on operational requirements. Assessment Requirements Data Entry Assessment Call Centre Listening Assessment Claims Contact Centre locations include: Burnaby Abbotsford Kamloops Nanaimo Surrey - Guildford Corporate Centre Chilliwack About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work. Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions. Work arrangements defined: Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia. Only candidates legally entitled to work in Canada will be considered for this position. #IND1

What you’ll do

The Claims Contact Representative provides customers with information regarding new or existing claims and completes initial file documentation. They play a key role in the contact center by maintaining high energy and delivering excellent customer service.

Requirements

Candidates should have experience in a customer service or call centre environment and possess strong analytical, organizational, and communication skills. The role requires the ability to thrive in a fast-paced team environment and perform tasks with high efficiency and accuracy.

Benefits

• Comprehensive benefits
• Competitive salary

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Accuracy · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• efficiency · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Multitasking
• Call centre operations
• Critical thinking
• Problem solving
• Analytical skills
• Organizational skills
• Data entry
• Telephone expertise
• Efficiency
• Accuracy
• Teamwork
• Energetic
• Organizational Skills
• Call Center Experience
• Customer Service
• Communication
• Critical Thinking
• Data Entry
• Systemic Risk
• Verbal Communication Skills
• Enthusiasm

Job areas

• Customer Service & Support
• Finance & Accounting
• Government & Public Sector
• Administrative
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

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