Technical Specialist

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected][https://jira/images/icons/mail_small.gif] [[email protected]] – we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples [https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareer17.sapsf.com%2Fsfcareer%2Fjobreqcareerpvt%3FjobId%3D522%26company%3Dinsurancec%26st%3D5CF53017E741E3B880954EE68ABA97DFC0AA3AC6&data=05%7C02%7CElsa.Noveno%40icbc.com%7C5bc477b3d9e5468c09bb08dcd4253163%7Cfb674604de45416181d1db4b83511b80%7C0%7C0%7C638618503408978600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=WzfUjdqo%2B1MRzap1U6DYMRNVy4eMgNDXJ81DiR6dODY%3D&reserved=0] and People with Disabilities [https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareer17.sapsf.com%2Fsfcareer%2Fjobreqcareerpvt%3FjobId%3D523%26company%3Dinsurancec%26st%3D9E4FA9D020238ECA5E348E5587BAFFCFCC3721C6&data=05%7C02%7CElsa.Noveno%40icbc.com%7C5bc477b3d9e5468c09bb08dcd4253163%7Cfb674604de45416181d1db4b83511b80%7C0%7C0%7C638618503408992019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=UTPfDbLwgI4x70atEhOq8TeEHWNnskUaGjyoFbd4UUg%3D&reserved=0]. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! The End User Platforms team at ICBC manages email, telephony, print and virtual desktop & application services. We are looking for a Technical Specialist to join the End User Platforms Printer Services workgroup. The role focuses on maintaining, managing and supporting ICBC’s printer fleet and related services, including print release, scanning, e-faxing and large scalelarge-scale production printers. You’ll troubleshoot complex printer issues, collaborate with infrastructure, security teams, key printer vendors, and help evolve the environment as cloud adoption and best practices continue to grow. A Technical Specialist acts as a technical subject matter expert and is accountable for ensuring day-to-day operational tasks are completed. They also provide support to corporate projects and lead the implementation of internal initiatives. To be successful in this role a candidate must have the following technical skills at an intermediate level equivalent to more than 5 years experience: Strong foundation in ITSM and utilizing and managing a cloud ITSM platform such as HaloITSM, ServiceNow, and ManageEngine ServiceDesk Plus • Act as the primary point of contact for all printer-related inquiries and issues • Experience with print hardware management solutions such as HP WebJet Admin, HP Security Manager, Xerox CentreWare etc. • Experience with print management solutions such as Pharos Print Solutions, Papercut MF, Vasion PrinterLogic • Strong understanding of supporting and managing Microsoft Universal Print • Hands-on experience troubleshooting HP and large-scale Ricoh Printers • Hands-on experience troubleshooting dependent services that may require printing such as document scanning, eFax services such as RightFax • Technical experience utilizing M365 Admin Portal and utilizing Microsoft Entra • Strong understanding of supporting and managing Microsoft Universal Print • In-depth knowledge of moving on-prem printer server environment to the Cloud • Support and manage printer environments that include internal business and external facing 3rd party business partner services. This consists of ICBC offices and partnered Service BC offices • Perform regular maintenance to ensure a high level of availability. This includes server patching, certificate updating and hardware firmware updates to list a few. • Conduct system audits to maintain the health and availability of printer resources • Strong relationship skills, working with internal clients and enterprise printer vendors To be considered for this position, candidates must demonstrate the following competencies: • Skill in managing, prioritizing, and completing several tasks at once. • Capacity to make decisions that support strategic objectives or business practices. • Advanced technical support expertise, including a track record of efficiently solving complex problems and offering practical solutions for users. • Background in technical consulting, with experience guiding stakeholders on best practices and recommending ideal technology options. • Effective project planning capabilities, demonstrated by organizing resources, setting clear goals, and overseeing timelines to ensure projects are completed successfully. About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 [https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyearinreview.icbc.com%2F%3Futm_source%3Dmeta%26utm_medium%3Dorganic_social%26utm_term%3D%26utm_content%3Dgeneral%26utm_campaign%3D2025_yearinreview&data=05%7C02%7CTania.Vainer-Wong%40icbc.com%7C42e0411b3dd84f47ce8908de3c30b549%7Cfb674604de45416181d1db4b83511b80%7C0%7C0%7C639014377103206689%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=rJp7IwLal6rGNy0Dal3VdFXT4Grkd%2Fn30n5lrti2eYg%3D&reserved=0] to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of. Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work. * Collaborative: We include different perspectives to reach our common goals. * Supportive: We seek to understand to meet diverse and evolving needs. * Straightforward: We simplify the complex to make things easier. * Knowledgeable: We gain knowledge through experience and learning to make informed decisions. Work arrangements defined: * Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. Please note there are updates to the hybrid model, starting September. This role will be moving to 2 days per week in office. Only candidates legally entitled to work in Canada will be considered for this position. #IND1

The Technical Specialist is responsible for managing, maintaining, and supporting the organization's printer fleet and related services including scanning and e-faxing. They act as a subject matter expert to troubleshoot complex issues, lead internal initiatives, and collaborate with infrastructure and security teams.

Candidates must have over 5 years of intermediate-level experience in print hardware and management solutions such as Papercut MF or Pharos. Strong technical expertise in M365, Microsoft Entra, and cloud migration for printer environments is required, along with effective project planning and consulting skills.

• Competitive salary • Comprehensive benefits

• collaborativePreferred
• TechnicalPreferred
• OrganizationPreferred
• MicrosoftPreferred
• HealthPreferred
• TeamsPreferred
• PlanningPreferred
• managementPreferred
• ProcessPreferred
• TroubleshootingPreferred
• FleetPreferred
• emailPreferred

Identified from the job description. Confirm important requirements above.

• Printer hardware management
• HP WebJet Admin
• Pharos Print Solutions
• Papercut MF
• Vasion PrinterLogic
• Microsoft Universal Print
• HP printer troubleshooting
• Ricoh printer troubleshooting
• Document scanning
• RightFax
• M365 Admin Portal
• Microsoft Entra
• Server patching
• Technical consulting
• Project planning
• Hybrid Model
• Microsoft 365
• Strategic Objectives
• Technical Consulting
• Server Patching
• Technical Subject Matter
• Infrastructure Security
• Application Services
• Technical Support
• American Sign Language (ASL)
• Auditing
• Management
• Project Planning
• Document Imaging
• Firmware Updates
• IBM Hardware Management Console
• Systemic Risk
• Virtual Desktops
• Security Management
• Troubleshooting (Problem Solving)
• On Prem

• Technology
• Software
• Government & Public Sector
• Consulting
• Technical Specialist
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

Minimum experience

5+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week

Office presence

2 days per week